Heartland Payment Systems

  www.heartlandpaymentsystems.com
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Customer Advocate

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Advocate  in  Jeffersonville, IN
Current Employee - Customer Advocate in Jeffersonville, IN

Pros

The company pays very well relative to the competitors. Would recommend this company to someone who likes working as a CSR for 3 years and not being offered a management position. Company trips are offered every year to the MVP of each team. I've personally been to Cancun all expenses paid.

Cons

I've worked very hard and earned my Bachelors Degree in Marketing but have yet to be offered a promotion. I've been at the same position since starting with the company 3 years ago. Very difficult to "move up" with the company.

Advice to ManagementAdvice

Employees that work hard day in and day out should be rewarded by company trips but also by being promoted to supervisory/management roles.

Recommends
Approves of CEO

Other reviews for Heartland Payment Systems

  1.  

    Consider all your options, HPS will make a strong case for loyalty to their company. Scrutinize.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Software Developer  in  Jeffersonville, IN
    Former Employee - Software Developer in Jeffersonville, IN

    Pros

    There are excellent opportunities for professional development and growth, since the company has ambitious growth objectives. The quality of the people working for Heartland is excellent; they have a strong, dedicated team of people working for them.

    On occasion, the company has a competition where you can win an all expense paid trip to an exotic places like the Bahamas or Hawaii.

    HPS allows you to lump all of your time off into something called Paid Time Off aka PTO. All of your time off is lumped into a single bucket of time, so you can use it all for vacation if you don't need to take any sick days.

    Cons

    HPS is a growing company on the path to becoming a Fortune 500 company. They are very demanding and have very high standards but don't pay you what you're worth. Their employee benefits are meager.

    Healthcare

    The healthcare plan has steadily gotten worse. The company switched to UnitedHealthcare Definity HSA (Health Savings Account) plan recently (January 2008) and the maximum annual out-of-pocket expense for single coverage grew by $3,000 dollars to $4,500 dollars. The plan before had a maximum of only $1,500 dollars annually. One would think if the risk assumed by the employee, meaning the employee has to pay more of the costs in the event of a major health problem, the premium would decrease. But after the switch the monthly premium remained the same. My personal belief is the savings, from switching healthcare providers, were kept by HPS instead of being passed on to the employees.

    Don't expect to earn a reasonable interest rate on your HSA account. The bank they require you to use for your HSA is Extante Bank. There are no monthly fees but Extante Bank pays 0% interest to hold your money. Once you have a significant balance, you can elect to invest your funds in the market.

    401k

    All of the MATCHING employer contributions to the 401k aren't 100% vested until you've been with the company for 5 years. Over a period of a year, the matching contribution on $1,200 was a mere $100 dollars. You would be better off to put your money into a Roth IRA and give yourself more investment possibilities using a discount brokerage like Fidelity or T Rowe Price. Their 401k, like most others, limit you to a few select mutual funds for investing.

    Working Hours

    Depending on where you work in the company, you could be putting in some long hours. Salaried employees could be required to work as much as 60-65 hours per week, possibly more. The policy on flexible working hours is vague and doesn't always apply consistently to all employees.

    Paid Time Off & Holidays

    Don't expect to get much vacation or holidays with HPS. They don't give you the day after Thanksgiving off, Christmas Eve or New Years Eve off like most companies. Also, the most paid time off you can accumulate is a month and a day; and this is only after working for the company for 6 years.

    Advice to ManagementAdvice

    Be more flexible with working hours and consistent in the treatment employees. Just because someone has worked for the company for 10 years, doesn't mean they should get special privileges; this creates an atmosphere of resentment and mistrust among employees.

    Stop being Scrooges and give people standard paid holidays off: Day After Thanksgiving, Christmas Eve and New Years Eve. If it's not possible to get certain employees off on those days, give them a certificate so they can take off another day. It's three lousy days and you already hand out certificates for Martin Luther King Day when people aren't able to take that holiday off.

    Doesn't Recommend
    Approves of CEO
  2.  

    It has been a financially rewarding experience over the last six years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Relationship Manager
    Current Employee - Senior Relationship Manager

    Pros

    Great service center support and excellent technology.

    Cons

    Lead generation by the company does not seem to exist.

    Advice to ManagementAdvice

    Develop, execute, and maintain a system to sales leads.

    Recommends
    Positive Outlook
    Approves of CEO
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