Heartland Payment Systems

  www.heartlandpaymentsystems.com
  www.heartlandpaymentsystems.com
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There are newer employer reviews for Heartland Payment Systems

3 people found this helpful  

Transparency for merchants - not for sales team

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Relationship Manager
Current Employee - Relationship Manager

I have been working at Heartland Payment Systems full-time for more than a year

Pros

Somewhat create your own schedule.

Cons

There is a tunnel vision mentality- and everyone in upper and middle management work off a script. They do not explain the true compensation structure until after you have suffered from ridiculous true-ups and charge backs. You have no rights as a salesperson- you are trued up for everything to the point you are paying Heartland to work every day. If you are an ethical salesperson truly working in the best interest of your merchant, you will not make a living with this company. But they will make a ton off of you!

Advice to ManagementAdvice

Stop. Just stop with the scripted responses and answers to every question. Re examine your compensation structure and your policies. Check out your local management better...DMs/TMs working the system and doing unethical practices are a very real concern for you. Stop abusing your sales force and providing lackadaisical statements/responses to address changes you implement more and more. Everything is in your favor- sales people have no rights and the Payroll and Marketing teams are paid based off what the sales people are out there enrolling but these salaried and hourly people never get "trued up" for doing their job poorly and frankly wrong after it has left the hands of the sales person. Only the sales person suffers. Shame on you. May you continue to lose hard working , ethical and professional salespeople. Shame on you!

Doesn't Recommend
Negative Outlook
Disapproves of CEO

236 Other Employee Reviews for Heartland Payment Systems (View Most Recent)

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  1. 9 people found this helpful  

    This company was once the shenizle but now it's on the downhill fizzle.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager  in  Mobile, AL
    Former Employee - Relationship Manager in Mobile, AL

    I worked at Heartland Payment Systems full-time for more than 5 years

    Pros

    Most of call Ctr seems to actually try to help reps when they call in with account issues. As far as call Ctr helping merchants....lacking in that dept!! Majority of the call Ctr employees have never worked out in real world and can't relate or empathize with the merchants on line who need help and need it quick.
    Good payroll product.

    Cons

    Outdated and incompatible products
    Ridiculous reporting games that are nothing but fluff numbers for stockholders
    Incompetent management through out company.
    No distinctions to help separate Heartland from competitors in field
    Reps are lied to about "cost"
    Never actually paid what you are owed
    Horrible health insurance plan
    False installs pushed by management to make end of month numbers look good but attrition tells true story
    Serious HR issues are swept under rug
    Leads are funneled to new hires so they appear to be successful hire. Veterans are never rewarded.
    Merchants have NO local service
    Heartland PURCHASES its endorsements !
    Poor residual plan
    Worse Gift/Loyalty program in industry

    Advice to ManagementAdvice

    Get off your computers and phones and get out in the field and actually do what you require of your team. Lead by example and quit the pathetic ride on the "tall tales" of when you were in your glory days. Your making fools out of yourselves.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Heartland is not perfect, but it's a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems full-time for more than 3 years

    Pros

    Because HPS is a small company that grew up, there is more openness to new ideas and processes. Senior Management, from the CEO down, have high integrity and really care about the employees. Work/Life balance is very good for most people. I've been promoted significantly which shows the company does try to promote from within.

    Cons

    Because HPS is a small company that grew up, there aren't established policies for some things, with the exception of security and card processing functions of course! The company is still trying to find the balance between benefits, salary and bonus. Security is always a concern, and is part of everything that goes on here.

    Advice to ManagementAdvice

    Offer some smaller benefits that have high perceived value and are affordable to be more in line with other companies in our space. Increase salary and decrease bonus, or find a way to minimize tax impact for highly bonused leaders.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Heartland Payment Systems

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