Heartland Payment Systems

  www.heartlandpaymentsystems.com
  www.heartlandpaymentsystems.com
There are newer employer reviews for Heartland Payment Systems

3 people found this helpful  

Transparency for merchants - not for sales team

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Relationship Manager
Current Employee - Relationship Manager

I have been working at Heartland Payment Systems full-time (more than an year)

Pros

Somewhat create your own schedule.

Cons

There is a tunnel vision mentality- and everyone in upper and middle management work off a script. They do not explain the true compensation structure until after you have suffered from ridiculous true-ups and charge backs. You have no rights as a salesperson- you are trued up for everything to the point you are paying Heartland to work every day. If you are an ethical salesperson truly working in the best interest of your merchant, you will not make a living with this company. But they will make a ton off of you!

Advice to ManagementAdvice

Stop. Just stop with the scripted responses and answers to every question. Re examine your compensation structure and your policies. Check out your local management better...DMs/TMs working the system and doing unethical practices are a very real concern for you. Stop abusing your sales force and providing lackadaisical statements/responses to address changes you implement more and more. Everything is in your favor- sales people have no rights and the Payroll and Marketing teams are paid based off what the sales people are out there enrolling but these salaried and hourly people never get "trued up" for doing their job poorly and frankly wrong after it has left the hands of the sales person. Only the sales person suffers. Shame on you. May you continue to lose hard working , ethical and professional salespeople. Shame on you!

Doesn't Recommend
Negative Outlook
Disapproves of CEO

249 Other Employee Reviews for Heartland Payment Systems (View Most Recent)

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  1.  

    Heartland is not perfect, but it's a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems full-time (more than 3 years)

    Pros

    Because HPS is a small company that grew up, there is more openness to new ideas and processes. Senior Management, from the CEO down, have high integrity and really care about the employees. Work/Life balance is very good for most people. I've been promoted significantly which shows the company does try to promote from within.

    Cons

    Because HPS is a small company that grew up, there aren't established policies for some things, with the exception of security and card processing functions of course! The company is still trying to find the balance between benefits, salary and bonus. Security is always a concern, and is part of everything that goes on here.

    Advice to ManagementAdvice

    Offer some smaller benefits that have high perceived value and are affordable to be more in line with other companies in our space. Increase salary and decrease bonus, or find a way to minimize tax impact for highly bonused leaders.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 5 people found this helpful  

    No leads and inconsistent management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager - Sales in Seattle, WA
    Former Employee - Relationship Manager - Sales in Seattle, WA

    I worked at Heartland Payment Systems full-time (more than 3 years)

    Pros

    Their customer service center and infrastructure is very good. Can sign deals on an ipad.

    Cons

    Management of regions and territories is inconsistent and leadership is fragmented. If you are lucky to get a Territory Manager, District manager and Regional Manager that are all good there is a shot at making money. There were no leads or benefit to reps from association endorsements at the time. Though they hired a (failed in the field) manager to try to improve leads once research showed quality sales rep candidates want at least some quality leads to work.

    Advice to ManagementAdvice

    Continue to purge poor territory managers. Invest in marketing and quality leads. Realize that some top reps are taking shortcuts signing deals in Atlas and that may come back to bite legally.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Heartland Payment Systems

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