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5 people found this helpful  

Former Account Manager

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Heartland Payment Systems full-time for more than a year

Pros

Decent benefit and good company online training/manual system.
Well trained call center members.

Cons

The company changed the compensation plan about 3 times during my employment.
Some DM-sales were very arrogant treating Account Managers as their employees instead of their CO workers. Also pushing AM-formerly Servicing managers to sell the products, getting much less commission than sales reps, would push away many of your talented Account Managers away.

Advice to ManagementAdvice

It's a well established company, but changing compensation plan several times a year wouldn't keep your good employees. Plus, please audit some of your sales reps and DM how they sell the products to the merchants for QA.

Doesn't Recommend
Neutral Outlook

Other Reviews for Heartland Payment Systems

  1. 4 people found this helpful  

    Don't believe the portfolio buy out they promise. They will find some reason not to pay up!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Heartland Payment Systems full-time for more than a year

    Pros

    There are no pros here

    Cons

    paperwork on work reports overwhelming

    Advice to ManagementAdvice

    Be more up front about compensation

    Doesn't Recommend
    Disapproves of CEO
  2. 9 people found this helpful  

    Sweatshop for sales reps..Motto is hire everyone and see who sticks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager
    Current Employee - Relationship Manager

    I have been working at Heartland Payment Systems full-time for less than a year

    Pros

    People you work with are nice and customer service people in the office seem like they really want to help.

    Cons

    The management expects you to put out for every expense, they have newer reps drum up business and when they leave they give the older reps all the leads. "tryout period is a joke" what company says "set 10 appointments and then we will give you a job but don't expect to get paid for the week if you don't. Quit your current job and maybe you will have a position here". No set territory so when you go to approach a merchant 3 more reps from your company may have already been in the same week and have already given them different pricing. Managers try to strong arm you if you don't hit your goals even if you have hit them consistently in previous months. Any sales job that you can get fired if you miss your quota once in a quarter even if you are at 200% the previous month is not what anyone can call a great job.

    Advice to ManagementAdvice

    Maybe if you invested in your sales people instead of making them feel like they are disposable commodities you would have more dedicated employee base.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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