Heartland Payment Systems

  www.heartlandpaymentsystems.com
  www.heartlandpaymentsystems.com
There are newer employer reviews for Heartland Payment Systems

4 people found this helpful  

Painful at Best. Not a great experience for a true sales professional anymore.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Relationship Manager in Kansas City, MO
Current Employee - Relationship Manager in Kansas City, MO

I have been working at Heartland Payment Systems full-time (more than an year)

Pros

Seemingly a solid name and ego in the industry so I had applied to them.
I got hired instantly and I had no industry experience, which could also be a con, I guess because it didn't seem very challenging to get the position.LOL
I believed it would be very professional so I applied. this was later a con.
They have a lot of products
They have a cool computer called Atlas that is neat but it is really more of a cumbersome tool for them to compile a lot of crazy information and require you to fill out mandated information about random merchants out there.
I have since learned to later potentially sell to a potential buyer *rumored of course. More power to you , right? ;)

Cons

Micromanagement at its worst in a fully commissioned sales role.
No real structured training that feels corporate or any real mentors to look up to who haven't been terminated or quit for greener pastures.
It appears that the company is extremely driven by family politics with promotion with very little experience and a great deal of their original talent has come and gone in this field which is concerning to me as a sales professional that is newer to this industry.
Heartland has an extraordinary amount of employee turnover and overbearing managers who manage from fear.

Advice to ManagementAdvice

Stop begging people to work here right away on the first interview and stop promoting family members because I have discovered now after a few months after connecting the dots that my time here is very short lived and there is very little respect in this company for many of the managers here. THere is a lot of animosity for managers that are promoted with little to no talent and are not honest when they teach their reps selling tips and they are promoted based on their relatives. THis appears to be a very dishonest industry but it is more exposed when you are working in conditions that warrant this style of activity.

it is too bad because I had higher hopes when my friend suggested that I try this out after reading about it. I am sure this won't be read, but if it helps anyone, maybe it's for the greater good. best of luck if it gets through to someone.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

252 Other Employee Reviews for Heartland Payment Systems (View Most Recent)

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  1. 5 people found this helpful  

    Former Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Heartland Payment Systems full-time (more than an year)

    Pros

    Decent benefit and good company online training/manual system.
    Well trained call center members.

    Cons

    The company changed the compensation plan about 3 times during my employment.
    Some DM-sales were very arrogant treating Account Managers as their employees instead of their CO workers. Also pushing AM-formerly Servicing managers to sell the products, getting much less commission than sales reps, would push away many of your talented Account Managers away.

    Advice to ManagementAdvice

    It's a well established company, but changing compensation plan several times a year wouldn't keep your good employees. Plus, please audit some of your sales reps and DM how they sell the products to the merchants for QA.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Relationship Mgr. - Responsible for sales of credit card processing and companies payroll

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager in Buffalo, NY
    Former Employee - Relationship Manager in Buffalo, NY

    I worked at Heartland Payment Systems full-time (less than an year)

    Pros

    Service, Range of products, pricing control.

    Cons

    Full commission, very price competitive.

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Heartland Payment Systems

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