There are newer employer reviews for Heartland Payment Systems
There are newer employer reviews for Heartland Payment Systems

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Helpful (6)

Painful at Best. Not a great experience for a true sales professional anymore.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Relationship Manager in Kansas City, MO
Current Employee - Relationship Manager in Kansas City, MO

I have been working at Heartland Payment Systems full-time (More than a year)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Seemingly a solid name and ego in the industry so I had applied to them. I got hired instantly and I had no industry experience, which could also be a con, I guess because it didn't seem very challenging to get the position.LOL I believed it would be very professional so I applied. this was later a con. They have a lot of products They have a cool computer called Atlas that is neat but it is really more of a cumbersome tool for them to compile a lot of crazy information and require you to fill out mandated information about random merchants out there. I have since learned to later potentially sell to a potential buyer *rumored of course. More power to you , right? ;)

Cons

Micromanagement at its worst in a fully commissioned sales role. No real structured training that feels corporate or any real mentors to look up to who haven't been terminated or quit for greener pastures. It appears that the company is extremely driven by family politics with promotion with very little experience and a great deal of their original talent has come and gone in this field which is concerning to me as a sales professional that is newer to this industry. Heartland has an extraordinary amount of employee turnover and overbearing managers who manage from fear.

Advice to Management

Stop begging people to work here right away on the first interview and stop promoting family members because I have discovered now after a few months after connecting the dots that my time here is very short lived and there is very little respect in this company for many of the managers here. THere is a lot of animosity for managers that are promoted with little to no talent and are not honest when they teach their reps selling tips and they are promoted based on their relatives. THis appears to be a very dishonest industry but it is more exposed when you are working in conditions that warrant this style of activity. it is too bad because I had higher hopes when my friend suggested that I try this out after reading about it. I am sure this won't be read, but if it helps anyone, maybe it's for the greater good. best of luck if it gets through to someone.

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  1. Helpful (6)

    Former Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Heartland Payment Systems full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Decent benefit and good company online training/manual system. Well trained call center members.

    Cons

    The company changed the compensation plan about 3 times during my employment. Some DM-sales were very arrogant treating Account Managers as their employees instead of their CO workers. Also pushing AM-formerly Servicing managers to sell the products, getting much less commission than sales reps, would push away many of your talented Account Managers away.

    Advice to Management

    It's a well established company, but changing compensation plan several times a year wouldn't keep your good employees. Plus, please audit some of your sales reps and DM how they sell the products to the merchants for QA.


  2. Helpful (6)

    Don't believe the portfolio buy out they promise. They will find some reason not to pay up!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Heartland Payment Systems full-time (More than a year)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There are no pros here

    Cons

    paperwork on work reports overwhelming

    Advice to Management

    Be more up front about compensation


There are newer employer reviews for Heartland Payment Systems
There are newer employer reviews for Heartland Payment Systems

See Most Recent

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