Heartland Payment Systems

  www.heartlandpaymentsystems.com
  www.heartlandpaymentsystems.com
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There are newer employer reviews for Heartland Payment Systems

4 people found this helpful  

Beware of Changing Rules and Quotas

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Relationship Manager  in  Cleveland, OH
Former Employee - Relationship Manager in Cleveland, OH

I worked at Heartland Payment Systems full-time for less than a year

Pros

Good products and services at very competitive prices

Cons

Management and micro management! When I was hired we had a stated quota. Two months later the quota was doubled. They appear to be trying the insurance game of hiring many, many people, tapping into their warm markets, eliminating the employee for lack of quota attainment, and the keeping residuals and accounts as house accounts. The week I parted company with heartland, 6 others were let go and 22 were hired in....

Advice to ManagementAdvice

Being voted one of the top co's to work for doesn't mean much if your turnover is ridiculous.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

236 Other Employee Reviews for Heartland Payment Systems (View Most Recent)

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  1.  

    Good to Fair benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Plano, TX
    Former Employee - Project Manager in Plano, TX

    I worked at Heartland Payment Systems full-time for more than a year

    Pros

    Good benefits and pay. Good location

    Cons

    chaotic environment. Lack of privacy

    Advice to ManagementAdvice

    Pay attention and value your people and their contributions

    Recommends
    Positive Outlook
    Approves of CEO
  2. 10 people found this helpful  

    Sad State of Affairs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager
    Current Employee - Relationship Manager

    I have been working at Heartland Payment Systems full-time for more than 5 years

    Pros

    Great service center. Love most of my co-workers. Been here a long time but that's a testament to me working hard and ignoring the bad stuff Heartland keeps throwing my way.

    Cons

    Most of the sales force is unhappy due to the way management is treating them. There is so much unhappiness that almost all of the Ambassadors nationwide did not ask to attend The Summit (Heartland's Annual Meeting in October 2013). Now, Executive Directors are sending out emails to any sales rep (non-Ambassador) who declined their invitation to The Summit asking specifically WHY they are not attending. Well, let's see, maybe they don't want to be bashed for three days about how they are not using their time wisely. The problem is not that sales reps aren't using their time wisely, it's that you bully and threaten the sales' peoples jobs everyday and some Executive Directors and Division Managers are doing it more than others.

    After the Account Managers were laid off on April 1st, 2013, service has been a nightmare for the sales reps and for the service center. If an active RM has a service issue with a Heartland client that cannot be resolved on the phone, they have to go out and service it for zero pay (basically doing the job of the laid off people). But if the Service Center has a house account (that Heartland makes 100% of the money on) that needs a person to physically go out there, they will pay a sales rep $50 (before taxes) but the service call usually ends up costing you about 3 to 4 hours of your day from start to finish. So HPS is willing to pay $50 for an account they make money on at 100% but not pay an RM who has an account that needs physical service. That seems like a double standard.

    Sadly, upper management is actually getting more arrogant as time goes on. They feel empowered by what they call "holding people accountable" but what we sales people call "horrible treatment of the most loyal sales organization". They can't hire anyone and the veterans that are still here are trying to jump ship and become Ambassadors but once again, they are being bullied, guilt tripped and being asked to give a good reason why they want to become an Ambassador. Hello Heartland, you are creating the environment where your most skilled are actually wanting to give up their health insurance, their incentive points and their 401K match just to get out from under quota and the horrible managers you have in place! What does this say to you?? You may think that this style of management is "working" but I am here to tell you it is "not working" and it has been destroying your sales organization for more than two years.

    Advice to ManagementAdvice

    Just look at what is REALLY happening within your organization: New hires quitting left and right because they don't know the business and are expected to WIN right out the gate with very little training and straight commission pay. Low attendance on Leaf POS webinars. Low attendance on HMS Webinars. And low attendance at your Summit this year. Wake up and do something. How can you sit back and ignore what is right under your nose? These managers that you put in place are only doing what you told them to do and that is "get results no matter what the cost". The cost is attrition of your most skilled and successful sales people, a bad name in the industry (don't think ex-sales people who leave are speaking highly of you when moving on to other opportunities because they're not), your current sales people are being solicited weekly on "Linked In" by companies like Chase/Paymentech, First Data, Elavon and tons of your competitors. Why choose this road instead of just treating your sales people with integrity and compassion for the human beings that they are? You have lost your way but there is always time to fix it if you choose to.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Heartland Payment Systems

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