Heartland Payment Systems

  www.heartlandpaymentsystems.com
  www.heartlandpaymentsystems.com
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4 people found this helpful  

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  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Relationship Manager
Former Employee - Relationship Manager

I worked at Heartland Payment Systems full-time for more than 3 years

Pros

Good incentive trips. Nice range of products. Great online resource for training, information. Fantastic CRM tool. Good service center in Jville. Comp plan is great in theory.

Cons

Once you're out of your initial training, you're pretty much on your own. If you struggle all you hear are other ridiculously extreme cases of people getting their WIN. The comp plan is great until you start losing accounts in the cut throat credit card processing world. Then your signing bonus is taken back. Mgmt encourages two coffee dates a week and participating in BNIs, chambers but all expenses are paid from your pocket.

Advice to ManagementAdvice

Let RMs know when accounts stop processing so they have an opportunity to win those accounts back.
Stop pressuring managers to hire when they have other reps who are struggling and need their help.
Make better pay for Beta products or hire reps who only concentrate on new market integration.
The culture taught is great but its not practiced by most management.

Doesn't Recommend
Neutral Outlook
Approves of CEO

240 Other Employee Reviews for Heartland Payment Systems (View Most Recent)

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  1. 5 people found this helpful  

    Proceed with caution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager
    Former Employee - Relationship Manager

    I worked at Heartland Payment Systems full-time for more than 3 years

    Pros

    Lifetime residuals if you get vested

    Cons

    Sales personal are treated like a necessary evil. If a customer leaves within the first 12 months on credit card for any reason, you get nearly all your commission reversed. Same applies with payroll except it's closer to 14 months. Micro-management out the wazoo towards the end basically eliminated the only real benefit of working here which was that you can set your own schedule - was "mandated" to work on Saturdays if behind on 30% higher quota. Spent some time as a manager and got a first-hand glimpse of how little management there knows. I guess the worst is how proud management seem to be when the majority of sales people who work here are openly unhappy.

    Advice to ManagementAdvice

    None. They don't care about sales people - no matter how much they want to tell you they do.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 5 people found this helpful  

    Over worked & extremely underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager  in  Indianapolis, IN
    Former Employee - Relationship Manager in Indianapolis, IN

    I worked at Heartland Payment Systems full-time for more than 3 years

    Pros

    Great company to learn the ins & outs of the business.

    Cons

    Micromanagement,unethical practices by managers,they preach honesty & integrity but that is far from the truth

    Advice to ManagementAdvice

    Get out in the field with your reps & get dirty with them,practice what you preach instead of barking orders behind a desk

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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