Heartland Payment Systems

www.heartlandpaymentsystems.com
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There are newer employer reviews for Heartland Payment Systems

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Consultative Sales, Customer Service, Project Management and Sales Support / Training

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Relationship Manager in Manchester, NH
Current Employee - Relationship Manager in Manchester, NH

I have been working at Heartland Payment Systems full-time (More than 10 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Most fair and honest Merchant Services and Payroll provider in the market

Cons

Technology releases to market need to be 100% before general release

Advice to Management

Do not allow family members to report directly to one another

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  1. Helpful (1)

    This is a tough industry...make sure you're a super strong go getter...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    This company is built on honesty, trust and integrity. Although each rep is different and you can't really know if they are always honest out in the field, Bob Carr is an incredible man who has created an opportunity to earn a great living!
    Heartland is the only company of its kind that doesn't lie and cheat to get the merchants business. There's a lot of competition, but if you can get an appt most of the time you're in. For the most part, my management is great and we all get along well.
    I love the concept of the company and Bob doesn't hold back his feelings of the importance of integrity. I love the company...

    Cons

    Continuing on about the management, as nice as they are, there is not much out in the field support once you're "trained." If you're having a difficult time, they talk to you on the phone to try to encourage you, but in the 3 1/2 yrs of working for Heartland I haven't been offered a day in the field to up my spirits and just have a day of fun meeting people together. If I ask, it's usually a "no" due to the fact that they are busy too.
    If your account cancels within their first year, your screwed! You may as well forget your pay checks, and your residuals.
    It's a tough industry and unless you're able to work on your own 100% of the time you most likely won't make it. But for the super go getters you will have a fantastic career!

    Advice to Management

    My advise is constructive criticism. I would suggest you spend more time in the field with your reps if you see that they are struggling. Even the best go through slumps and need support, even if it's just getting together to re-group...a lunch, a walk, just something.

  2. Helpful (6)

    Good industry introduction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager
    Former Employee - Relationship Manager

    I worked at Heartland Payment Systems full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    I worked for Hps for 5 years, and just before I left Hps I earned my 2nd painting, without an AM, and had well below company average attrition.

    They have a great training program for people new to the industry and a transparent pricing model for merchants. Benefits are ok, have had better and have had worse. Having their own front end is a plus, great online reporting tool for merchants and reps. Nice as a rep being able to see if a merchant called in.

    Cons

    Pay is very low for the industry; you can make a much higher residual by not working for a publicly traded company. I have been gone from Hps for almost 3 years, and yes those higher residual splits are for real; it's amazing how fast your residual grows while also offering i/c pass through pricing.

    No expense program.

    No detail of pay - meaning you are simply shown a lump sum that is paid on the account, no detail on how that lump sum was arrived at.

    When you leave Hps they don't show you what merchants you are paid on; only a lump sum.

    Not a true lifetime residual; as it can be bought at anytime.

    Advice to Management

    Think about if an Rm doesn't make the winner's club, then what club are they in? Thus get rid of the winner's club and bring back the old Heartland.

There are newer employer reviews for Heartland Payment Systems
There are newer employer reviews for Heartland Payment Systems

See Most Recent

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