There are newer employer reviews for Heartland Payment Systems

12 people found this helpful

Abnoxious

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Relationship Manager
Current Employee - Relationship Manager

I have been working at Heartland Payment Systems full-time (less than a year)

Pros

The systems and strengths of the company are legit. The product is better and the stories of 400K salaries are true..

Cons

That being said it is clear that <5% of the reps are making that money. There is such a disparity between and RM and a DM. This company has literally ruined my resume. They recruit for your "portfolio" and do not use effective training strategies. Their focus is on "Sales process and procedure.. plus some objection handling"... That's great guys. For those of us who have proficient skills in these areas you did nothing to teach us about your bizarre internal protocols.

The bigger kicker is all the new nonsense you learn in the field about: hardware, software, middleware... Total nonsense. They teach you nothing about your competition and how to actual "install" the client. You will literally spend hours (if not days) getting a client to say "yes"... only to find out they need new hardware (terminal).. Pretty sure when you tell a client at the goal line they need to cough up another $300 for a terminal they feel rope a doped..

This job is perfect for a used car salesman!

Advice to ManagementAdvice

Practice what you preach. You want to be ethical? Why do only %38 of employees on Glassdoor recommend this job? You may have an attractive compensation plan in place for the select few who "hit the lottery" with a client or good referral source.

You have old dogs in your organization who make all the money and have left wreckage in their wake. You will never get strong new people (more than 30%) to stick around if you're going to keep being stubborn in your ways.

A successful sales person needs legitimate "tools" to succeed. Why don't you at a 'bare minimum' pay for cell phones... BNI groups... Chambers... I don't know, maybe that's too logical or something.

You do not truly invest in your people the way you think you do. You will survive and be the lesser of the evils forever. Who wants to be the "best" company amongst a bunch of scumbags?

Doesn't Recommend
Neutral Outlook
Disapproves of CEO
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  1. Old management unfair with their own agenda, not in the best interest of the company. New management much better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Brook Park, OH
    Current Employee - Anonymous Employee in Brook Park, OH

    I have been working at Heartland Payment Systems full-time (more than 5 years)

    Pros

    Great PTO allowance, Great employees

    Cons

    very small financial increases to date

    Advice to ManagementAdvice

    take care of your GOOD people before they leave for broader horizons and trim the fat with those that aren't doing their jobs.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 3 people found this helpful

    Great company for payment processing, payroll, and e commerce, but needs to have more hands on with the RMs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Heartland Payment Systems full-time

    Pros

    You get paid every week you close and install a deal, great on boarding process, fantastic support team, and easy install process.

    Cons

    If a merchant cancels a contract before the 3 year term, the entire commission gets reversed. Also lack of support from TMs and DMs may send a lead every 3 months. Auto review usually ends you with NO commission.

    Advice to ManagementAdvice

    Can the DMs please continue to network and maybe give the TM or a struggling RM a referral?

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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