Heartland Payment Systems

  www.heartlandpaymentsystems.com
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848 Employee Reviews (View Most Recent)

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Seeking a position

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales  in  Chicago, IL
Current Employee - Sales in Chicago, IL

Pros

Ethical management drives entire teams

Cons

100% Commission, but I knew that, surprised at some non reimbursable expenses

Advice to ManagementAdvice

None yet

Doesn't Recommend
Neutral Outlook
Approves of CEO

Other reviews for Heartland Payment Systems

  1. 6 people found this helpful  

    Bottom Feeders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relattionship Manager  in  Pittsburgh, PA
    Former Employee - Relattionship Manager in Pittsburgh, PA

    Pros

    They paid for a hotel room at the Summit meeting for the brainwashing that Heartland is THE ONLY processor that can use Amex OptBlue. The boss actually bought one dinner at the Summit, never in the field for our Hot Seat calls or meetings

    Cons

    This company is at the bottom of the food chain when it comes to putting a sales force in the field.... empty promises of support, empty training that wants you to memorize a script to having no control of your pricing in the field - no respect for time and investment they ask of outside sales reps with NO BENEFITS or financial assistance. Using Atlas to go through old accounts and begging them to come back "by the hand of God you will make a six figure income" is the training in the Great Lakes region... with your script.... and huge expenses to boot

    Advice to ManagementAdvice

    Grow up and get over you were bullied in High School (that was an actual motivational speech), now you get to do it to sales reps.... get former training that can be transitioned to the field. Give attention to the rep you are sitting with and after showing up 20 mins late to tell them they stink and then spend most of the meeting on the phone with other Reps. If this is the vision Bob Carr and he is the leader of CC processing ethics he needs to look at the way his own people are treated

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 8 people found this helpful  

    Success was once possible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Division Manager
    Former Employee - Division Manager

    Pros

    If you want to learn the ins and outs of the merchant processing industry, Heartland is the way to go. Of course you will be taught that Heartland is the best, that the rest of the industry is full of liars and cheaters, but you will get a good overall insight of what the industry is all about. Annual Summit is an opportunity to meet colleagues from across the country.

    Cons

    Minimum sales requirements for a commission only position. Managers that are constantly harping on your daily activity. Despite promises that the pay formula would never change, major changes were implemented that cost most sales reps over 25 to 50% of their income. Incompetent managers who only follow what the directive from upper management is. Advancement to manager roles will mean no sales, no income. Do not go for any Division Managers position, it is not a working model.

    Advice to ManagementAdvice

    Listen to your senior sales reps (if any of them are still there, that is). The bottom line of Heartland may be very profitable to a few, many in sales cannot make a living wage anymore. Go back to the days where Heartland felt like a different place to work, where belonging meant something.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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