There are newer employer reviews for Heartland Payment Systems
There are newer employer reviews for Heartland Payment Systems

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Helpful (1)

Good Company, Difficult to achieve goals

Former Employee - Relationship Manager in Los Angeles, CA
Former Employee - Relationship Manager in Los Angeles, CA

I worked at Heartland Payment Systems full-time (Less than a year)

Pros

The company gives you a lot of support

Cons

They want you to be entrepreneurial, but don't let you run the business the way you want to. Way too much "do it for the team".

Advice to Management

You invest substantially in your new hires, but don't give them enough time to deliver the ROI you are looking for.

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  1. Helpful (8)

    Depends on how it works for you

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Payment Systems full-time

    Pros

    Company means to deal fairly and honestly with customers; probably believes it means to do so with employees. You likely won't feel you're being asked to do things you think are "evil". Company has been remarkably successful in hiring people with good attitudes, willing to work with others. Curiously, that doesn't always mean the attendant benefits ensue, but 97% or so of the people with whom you interact will at least try to be pleasant and helpful. Actual workload cost to your life varies by position and, quite frankly, what you're willing to assume/put up with - my case, generally 40-45 hours, but some people, much more. They pay reliably and on time (something you might not notice without contracting experience). Compensation MAY include bonuses. Compensation MAY include a stock grant after a couple of years - and they won't necessarily tell you about it ahead of time - a bit strange. There is a 401K with up to a 3/8 match on up to 8% of your pay. Health insurance is subsidized. They offer LTD and STD, and $50K life insurance. Company SEEMS to be gaining market share, and in any case has a revenue stream.

    Cons

    Bottom line first: Could not easily recommend to someone already "satisfactorily" employed. Benefits are weak. Health insurance is high-deductible and they offer an HSA, but you'd better do the math on what you're actually going to pay out. They offer 3 weeks + 1 day PTO to start - but that includes whatever time you take off sick. The STD and LTD are capped rather low for professionals. You can buy more life insurance than the $50K they provide, but you'd better do it soon after hire, or you'll go through underwriting. Health is UHC, most of the other coverage is UNUM. You can do distinctly better on benefits elsewhere. (Admittedly, you could also do worse.) Company has many places where they imagine they are doing "agile" development "using Scrum". It is not that agile or Scrum are bad things. It is the "imagine" part. Career opportunities depend very much on where in the firm you are and where you want to go. There are some places where advancement is impossible regardless of merit. Knowledge tends to be silo-ed. There are a number of people who know stuff that is not shared in an organized way. This makes it difficult to accomplish things optimally, or even close. Moreover, the payment card industry is not well standardized, and what's needed for one situation may contradict what's needed for another, and this is the kind of knowledge not well shared. It is not by and large an intentional issue, but one which doesn't receive appropriate management attention. Annual review is about as silly and pointless as in many large firms. Credit is often given to those who put out the fires they themselves started rather than to those who avoid them by wise foresight. Perhaps this is "normal" for tech segments of a sales-oriented firm. Like many firms, they staff many unneeded positions. The people so employed may work well and diligently, yet at work unlikely to provide value. The firm uses project managers of the kind who are held responsible for work delivered but have no authority to compel it. On top of them is layered an enterprise project management organization which, kindly put, is annoying yet valueless.

    Advice to Management

    Stop hiring for about a year and use better the people you have. Arrange EFFECTIVE means to share knowledge; establish a "must-know" BOK for each functional group and train for it early after hire.


  2. Helpful (14)

    Bottom Feeders

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relattionship Manager in Pittsburgh, PA
    Former Employee - Relattionship Manager in Pittsburgh, PA

    I worked at Heartland Payment Systems full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They paid for a hotel room at the Summit meeting for the brainwashing that Heartland is THE ONLY processor that can use Amex OptBlue. The boss actually bought one dinner at the Summit, never in the field for our Hot Seat calls or meetings

    Cons

    This company is at the bottom of the food chain when it comes to putting a sales force in the field.... empty promises of support, empty training that wants you to memorize a script to having no control of your pricing in the field - no respect for time and investment they ask of outside sales reps with NO BENEFITS or financial assistance. Using Atlas to go through old accounts and begging them to come back "by the hand of God you will make a six figure income" is the training in the Great Lakes region... with your script.... and huge expenses to boot

    Advice to Management

    Grow up and get over you were bullied in High School (that was an actual motivational speech), now you get to do it to sales reps.... get former training that can be transitioned to the field. Give attention to the rep you are sitting with and after showing up 20 mins late to tell them they stink and then spend most of the meeting on the phone with other Reps. If this is the vision Bob Carr and he is the leader of CC processing ethics he needs to look at the way his own people are treated


There are newer employer reviews for Heartland Payment Systems
There are newer employer reviews for Heartland Payment Systems

See Most Recent

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