Helzberg Diamonds

www.helzberg.com
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There are newer employer reviews for Helzberg Diamonds

 

Sounded good but didn't pan out

  • Career Opportunities
Former Employee - Sales Associate
Former Employee - Sales Associate

I worked at Helzberg Diamonds full-time (less than a year)

Pros

Beautiful jewelry styles that is offered at a great price to the customer. Wonderful warranty.

Cons

You are measured on so many different things even of you are excelling they will still find something you are failing in. Don't be fooled by the commission structure. I took the job being told I would easily be able to sell a certain amount and I have no idea how that would be possible based off the numbers I've now seem from last year. Bad policies especially around turning over sales. You are expected to split most sales which makes it very had to get to your sales goal. If I was a customer and someone turned me over to someone else or another employee just walked in I would be furious and leave.

Advice to ManagementAdvice

Have faith in your staff. Don't assume they can't sell and therefore have to walk into sales or turn them over. Also, start at a higher base hourly rate

83 Other Employee Reviews for Helzberg Diamonds (View Most Recent)

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  1. 1 person found this helpful  

    Was great for awhile- when the recession hit, it turned into every other Mall Jeweler.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Helzberg Diamonds full-time (more than 8 years)

    Pros

    It used to be training- they're even kind of junking that aspect of the Company. Ummm, we're owned by Berkshire Hathaway, so it's unlikely the company will be sold to someone who will dismantle it.

    Cons

    Used to have a pretty awesome profit-sharing in your 401k, but that was taken away. Used to have an awesome commission structure where if you sold a $4K ring, you could get $60 OUT OF THE REGISTER the next day, but that was taken away- replaced by an impossible commission structure where pretty much HALF your commission is reached when your STORE meets it's goal, which happens HALF the time, if you happen to be in a good store. Regional Managers routinely instruct store managers to issue "written corrective" reports to "shake up" a store. Decade-long employees are pressured into leaving, NEVER " fired" at a whim, with no regard to loyalty whatsoever. Store Managers are under INTENSE pressure- I went through 5 in the 8 years I was with the company. All of them were pretty much miserable, and some of that pressure can travel downhill. OK, most of it.

    Advice to ManagementAdvice

    So now that Helzberg has been transformed into Zales, without the advertising, now what?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Fun and exciting quickly changed to frustrating, horrible, & stressful!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Helzberg Diamonds full-time

    Pros

    No goals or pressure to get anything done, pay is not bad for what you do and the employee discount is good.

    Cons

    Upper management and corporates response to concerns about the environment. We have all dealt with various sexual harassment issues from our store manager and assistant manager for a couple of years. Even though we have asked the company for help several times they have ignored us and turned their backs on us. We were recently told it was our fault, its obvious the company does not care about its associates.

    Advice to ManagementAdvice

    Pay attention to the little people, just because we are not managers does not mean that we are not valuable or should have to come to work to be teased and abused on a daily basis. We tried to tell you and now our lawyer will have to make you listen.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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