There are newer employer reviews for Helzberg Diamonds

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An ethical company that lacks growth opportunities on many levels

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Assistant Manager
Current Employee - Assistant Manager

I have been working at Helzberg Diamonds full-time (more than 3 years)

Pros

Berkshire Hathaway bragging rights. Almost 100 year history. Moderate brand recognition. AGS membership. Publicized ethical business practices.

Cons

Less than competitive compensation. Lack of opportunities of advancement. Often chaotic business decisions and lack of structure. Disconnection of corporate decisions and store operations.

Advice to ManagementAdvice

The commission and compensation structure is unfair and not competitive. The way the commission structure is set up only the employees at top producing stores and regions make a livable wage. This causes turn over and lack of loyalty from employees when sales/commission goals are unattainable--making it difficult to build a team with tenure and experience. If the commission structure would go back to being pegged to the proposed production of the store it would encourage employees to stay with the company (and stay loyal to the brand for longer). There is little recognition from executive management unless the district/region/store/employee is a "superstar". They seem to have lost sight of the the "true motivators" that the had been part of the Helzberg culture for years...only focusing on recognition and not advancement, or money. Finally, as was evident is corporate decision of 2012, it appears at the store level to the staff and also to customer's that the company is scrambling to KEEP UP with the competition, with the right hand not knowing what the left hand is doing many times...and is sifting to making us more like the failing Zale's (but introducing Smart Values, and having sales every few weeks {abandoning the "Truth in pricing" culture that was held so dear for most of our history}. It is causing staff and clients to wonder about the long term future of the company. Although many of the changes Beryl had made upon becoming CEO had made the company profitable at first, it is beginning to seem that she is struggling to maintain the momentum that she so often speaks about. She seems to be looking for another "rabbit to pull of the hat"...and is failing.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

78 Other Employee Reviews for Helzberg Diamonds (View Most Recent)

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  1.  

    Dissapointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Helzberg Diamonds full-time (more than 10 years)

    Pros

    Training tools provided and some flexibility for a retail job.

    Cons

    Quality of merchandise has deteriorated along with the mamagement at regional and store levels. Compensation is poor. Ethics and honesty only exist between the company and it's cusomers and is sadly lacking in a lot of it's employees which is totally overlooked by management in most cases.

    Advice to ManagementAdvice

    Start listening to your employees ! Most "disgruntled " employees have valid coplaints. Senior management is quite adept at "pulling the wool over the eyes " !

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Absolutely horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Helzberg Diamonds full-time

    Pros

    Pretty good bridal merchandise; loose diamonds, etc.

    Cons

    They fail to tell you this during your interview, but the more you make per hour here, the more you have to sell per hour. It's better to make less per hour to not have to deal with the stress of always feeling like you're going to be fired. Also, this company is EXTREMELY DISORGAINIZED, every time there is an event or promotion nobody in upper management or home office can decide how they want the event run, down to the smallest detail. Complete lack of communication on everyone's part. Finally, very unfair in how they treat ALL employees. The 'top dog' is put on a pedastal and continues to be number one if it kills him/her; they will do just about ANYTHING to stay on top, which is totally accepted by management and encouraged.

    Advice to ManagementAdvice

    Be more organized, work smart, not hard. If there is a meeting, make it worthwhile, treat your salespeople like adults instead of children that need their hand held.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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