Hendrick Automotive Group

www.hendrickauto.com
Engaged Employer
Add Review
There are newer employer reviews for Hendrick Automotive Group
There are newer employer reviews for Hendrick Automotive Group

See Most Recent

Helpful (1)

A Core Philosophy of Integrity and Values

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - BDC Manager in Charleston, SC
Former Employee - BDC Manager in Charleston, SC

I worked at Hendrick Automotive Group full-time (More than 3 years)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

In the Business Development Center, the opportunity to make a great living is possible with hard work and determination. It's enjoyable to talk to customers & help them set appointments to get assistance. Excellent training!

Cons

Depending on which franchised Dealership you're in, the management can lack storewide communication leaving "underlings" feeling highly unappreciated; our ideas are not valued for continuous process improvement, at times.

Advice to Management

ALL store managers should communicate; from the greatest to the least so everyone is on the same page and never should anyone be forced to tell "scripted" lies to potential customers just to get them in the door. It's contrary to R.H. Core Values.

reviews filtered by
  • Any Location
  • Any Job Title
  1. Helpful (1)

    Hendrick Automotive, specifically Hendrick Lexus Northlake (Huntersville, NC) -- 1 star because you can't give 0

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Huntersville, NC
    Current Employee - Sales Consultant in Huntersville, NC

    I have been working at Hendrick Automotive Group full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    It COULD be a good place to work if they treated people with respect, but they don't. Preferential treatment and inconsistencies in procedures and deal handling result in inconsistent performance in sales, which is then blamed on the sales staff. There is minimal marketing of the brand and store. Managers treat customers like their time is not valuable and often treat the deals like a game. Customers get pissed off and realize that they can almost always get more value at other area Lexus dealerships, but then it's the sales associate who is blamed for not making the sale. Managers are not held accountable for their failure in making the deals that are attractive to buyers.

    Cons

    Taken straight from their "Meet the staff" webpage: "A Culture Of Caring.

    Our working environment nurtures individual support and positive reinforcement, making us unique in the automotive industry.

    By fostering interpersonal synergy, we enable our team members to take care of Hendrick Lexus guests in world-class fashion and demonstrate how truly different we are.

    We live our values of respect, integrity, teamwork, honesty and trust every day with every guest, treating each one as a valued member of our extended family. Meet the staff members who have created the culture of caring that sets us apart."
    Sadly this is nothing but a sales pitch and huge LIE! There is no nurturing of anyone or anything. There is NO individual support. There is NO positive reinforcement.

    Management is constantly power-tripping and openly said in meetings that if you don't like it,there's the door.
    Management needs retraining. One on ones are not the place to compare staff to one another, especially by name. Associate reviews and related documentation should not be left out in the open on manager's desks for others to see; regardless of it being positive or negative, it's private and should be treated as such.
    Management, rather than coaching and providing positive feedback and constructive guidance, prefers to threaten and bully people. Sales associates are treated like scum, unless you're the top performer.
    Management does NOT encourage a team environment, in fact, they isolate lower performers and ostracize them. They reprimand others who talk to them or engage them. It's an extremely demeaning and unprofessional atmosphere.
    Management is not on the same page with one another or sales associates. One manager will tell someone to do something, another manager will tell that same associate to do something completely opposite -- then no matter what, the associate is wrong.
    These and other matters have been brought up to managers in meetings but very little has changed. They still treat people in an unprofessional and demeaning manner. They do not respect people's time. Sales associates may come in early and stay late, but then if you need to take time off it's a problem. The dealership is closed on Sundays, but in the past, with MINIMAL notice (as in 1 day) management will state that the dealership will be open on a Sunday and it is required that everyone be there. This is a commission based position but NO ADDITIONAL compensation is given for working unscheduled, unplanned days like this. There is NO work life balance, unless of course you're a manager or the top sales person.
    Management has instructed sales people to tell customers lies about other dealerships. If you have worked at another dealership that a customer mentions they are also shopping, management has instructed sales staff to tell customers negative things about the other dealerships and their products.
    Management does not support the Hendrick core values. There's no integrity, there's no teamwork, there's nothing positive about Hendrick Lexus Northlake. Go to Johnson or Flow for better treatment and a more positive experience regardless if you're a customer or an employee.
    Management does not distribute extreme deals, ups or appointments consistently. There are some sales associates who are favored so they receive the most deals. Others who are not favored or who are being ostracized rarely receive any deals. There is no fairness in distribution, it's all based on favor.
    Additionally, managers regularly retaliate against people.

    Advice to Management

    See "Cons". This management team needs to be gutted and rebuilt with experienced and mature leadership. This dealership has gone downhill in the last 6 - 8 months and has become a very negative and toxic place to be. The current management team is a waste of space with their daily meetings that last for hours and during this time they are inaccessible to sales associates. Customers get irritated with having to wait only to be jerked around. Sales associates are tired of being held responsible for the inconsistencies and immaturity in management. We've lost a considerable number of deals over petty games that management plays with customers. When customers can go to Audi or other mid or high-line stores, like some of your own managers and staff have to buy a new car, why do you think they would put up with the games and lack of respect you offer at Lexus?

  2. great place to work and grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hendrick Automotive Group full-time (More than 3 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    opportunities for advancement. great training!

    Cons

    hours are tough on the family

    Advice to Management

    treat salespeople like family

There are newer employer reviews for Hendrick Automotive Group
There are newer employer reviews for Hendrick Automotive Group

See Most Recent

Work at Hendrick Automotive Group? Share Your Experiences

Hendrick Automotive Group

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.