Hertz

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4 people found this helpful  

Working for Hertz was the worst experience of my life

Former Employee - Location Manager II  in  DFW, TX
Former Employee - Location Manager II in DFW, TX

Pros

The only Pros to working at Hertz were coworkers (most of them anyway)

Cons

To many hours
To little pay
Senior management does not care about their employees. You are just a number to them, and they can replace you.

Advice to ManagementAdvice

Care about your staff, get to know what turns their wheels. Stop using negative reinforcement to get your employees to meet their sales goals. Unfortunately the opposite will happen most of the time, they wont want to do the work for you. Pay your employees more, give raises, and stop changing the bonus plan so that it is to difficult to achieve.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

Other reviews for Hertz

  1. 3 people found this helpful  

    Learn as much as you can. If you don't move up ladder fast get out within 2 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Location Manager II  in  New York, NY
    Former Employee - Location Manager II in New York, NY

    Pros

    Learn how to run a small franchise style business without the upfront money
    Learn about customer service. The good & bad
    Train new employees and coach them. (Some people like this)
    Learn how Corporate America does things from the ground up. They don't teach corporate in collage
    As a Manager you get car privileges. Drive nice new cars most of the time. You get un-taxed free car access. That is worth $10K per year. Gas, Insurance, No repairs and you can drive 40K SUV's or 30K cars all the time. You get free cars while on American vacations wherever you land. You stop @ other locations and gas your Hertz car while on road trips.

    Cons

    Upper management has very little field experience and lots of MBA's that tell you the impossible is possible. They have a chart that supports it... When they finally admit their plans cannot be implemented (They just say the focus changed...) & your location will waist money for nothing. Corporate will still have a job.
    Your Bonus plan always changes so you don't make too much money or want to stay in the position too long.
    You will be affected by upper management whose bonus plan has different agenda. It will cross yours and they will win by back office creative accounting & magical numbers & account movement.
    You might consider buying Hertz stock. Outside investors are the only place where the company must make money, show profits and distribute dividends.
    You may be written up and asked to improve and be fired for following an approved action plan
    You will be cleaning cars. Inside & out. In dress shoes and a tie. Year round. It is the business.
    Company refuses to enforce no smoking rules in cars. They give you a magic spray and customers are not happy. They get sick. Avis RAC already moved to no smoking fleet with a $250 smoke fine like hotels. Hertz has refused. Your Customer service reviews will be affected and you can't do a thing. If that is the only car on the lot or the only one with the feature the customer needs (Like 7 seats or 4X4 or small/Big size) you are SOL
    Company will overbook Vehicle categories and have you deliver the bad news to angry customers who will have their vacation plans ruined. Most upper management never rented a car in their life.
    Company allows overbooking of "special equipment" vehicles with no credit card & no cancelation fees 90% of the time / locations. The company does not even check & request real phone # to finalize reservations.
    Company will have you selling in store products customers are told not to buy and getting outside business like Body shops to refer business to you. Problem is that out of the airports they are the underdog and Enterprise kicks their behind. Most insurance reps rather work with Enterprise and body shops think the service is the same. They are probably not wrong. Management does not care. Only when they win a big insurance company via sales does the system really change. Nothing you in the field really made that happen. They will never admit that.

    Advice to ManagementAdvice

    Consider paying all managers bonuses based on stock. Have everyone working in the same direction. Invest in your managers and find out how to use them and not just dump them.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    It can't all be lies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee  in  Miami, FL
    Former Employee - Management Trainee in Miami, FL

    Pros

    hmm...if you rent a lot, you will get discounts on car rentals

    Cons

    Where to start? Manager Trainee position should not require a college degree; I could've done this job while in high school. It’s a joke, they want college degrees but yet the pay is not even close to being decent. The only want to bring home 2000 a month after taxes would be to work 50 plus hours weekly, the bonus structure is totally not possible if you’re doing everything ethically. The company lets the customer abuse the employees and don't let the branch manager or area manager try to lie about it being easy to move up within the company. The only way to move up is if several people just die/quit, upper management is completely out of touch with what’s going on at the rental level. They want you to look professional, but yet they expect you to go out in 90 degree weather in a shirt and tie to clean cars, turn around and pick up customers and then also rent to them...wouldn't wish this on an enemy

    Advice to ManagementAdvice

    If you want quality college educated people, pay better. Hire porters to clean the cars, better work/life balance in addition to better health care coverage

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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