Hertz

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8 people found this helpful  

It hurts to work at Hertz!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Hertz Manager Trainee  in  Dallas, TX
Current Employee - Hertz Manager Trainee in Dallas, TX

Pros

Paid weekly.
40% discount on car rentals.
You get to drive a variety of cars.
Well,............Thats about it.

Cons

1) The pay is less than slave wages.
2) The hours are long, and include holidays, weekends, etc.
3) Hertz thinks of ways to cheat employees out of hard earned bonses, things like changing the minimums, raising the bar, including area wide % minimums, etc.
4) Customers are rude, Many know that with complaints come discounts, so they exagerate every little thing to get discounted car rentals. The Hertz system encourages complaints by rewarding whiners.
5) The Hertz rental system goes down at least twice a week, so manual contracts have to be implemented which takes longer and irritates customers.
6) Branch managers are lazy. In my area, 5 branch managers and one area mgr. decided to take a vacation during the Christmas holidays, the busiest season for car rentals. As a result, payroll was messed up, cars weren't availble to rent, no personel backups, and no leadership when we needed it most.
7) This is a sales job, nothing more. Sure you rent a few cars, but what Hertz cares about most is your ability to sell coverages, upsales, babyseats, roadside services, etc. This leads to hustling the customer by many, adding on coverages they didn't ask for, over-quoting to meet sales minimums, etc.
8) Washing cars in triple digit heat, or artic freezes while wearing business attire totally blows! I have ruined several pairs of dress slacks, shoes, shirts and ties washing cars.
9) Hertz created customer monsters. I have to constantly upgrade customer car rentals because at our location we NEVER have economy cars. So when we finally get one and I put a customer in what they booked for, they moan and complain about getting it. How do you upsell someone into a car who has gotten it free for the last five rentals? Customers now expect upgrades everytime now, and if you don't privide it, they complain about you on customer surveys which affects your bonuses.
10) There is a HUGE divide between the front line people and everyone else. Management places unrealistic goals and mandates on their employee's without consideration or guidance as to its implementation, or its effects.

Advice to ManagementAdvice

Get rid of the lazy branch managers who don't even bother to come in. I have literally seen my manager once in two weeks, for 15 mins. Yet, he gets ALL the accolades and bonuses for the branch running smoothly with strong NPS #'s. Additionally, When recruiters promise fast tracking people, make sure it happens. At one time I was pumped to move up, now I'm pumped to move out.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

Other reviews for Hertz

  1. 3 people found this helpful  

    Don't Expect to Get Promoted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Location Manager  in  Los Angeles, CA
    Current Employee - Location Manager in Los Angeles, CA

    Pros

    Big company
    Discount on car rental
    Good co workers

    Cons

    Middle Management
    Upper Management
    Customers who always complain about nothing

    Advice to ManagementAdvice

    Listen to your front line managers. We can't all be screw ups but you sure make us all feel like one.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Could be great depending on your department.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Virtual Express Rent Agnet  in  Oklahoma City, OK
    Current Employee - Virtual Express Rent Agnet in Oklahoma City, OK

    Pros

    Good benefits and a potential for commission which varies based on department. On-site cafeteria and other amenities.

    Cons

    Employees cheat to get commissions by lying to the customers and/or omitting facts. Management does nothing when face with this problem.

    Advice to ManagementAdvice

    You should take action when you know your employees are acting unethically.

    Recommends
    Disapproves of CEO
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