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Helpful (3)

Don't be Fooled

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Senior Location Manager in Denver, CO
Former Employee - Senior Location Manager in Denver, CO

I worked at Hertz full-time (More than 10 years)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Able to drive around different cars (if that is your thing), no "set desk" so plenty of time to move around, advancement opportunities if you know the right people, and the availability for overtime if you desire.

Cons

60 hour weeks common, washing vehicles in extreme heat or cold, extreme favoritism, horrible benefits, forced to sell coverage and being rewarded for cheating to do so, working in buildings that violate safety codes, false advertising of advancement opportunities, unachievable goals, extremely low pay, micromanaged to the T.

Advice to Management

CEO has no connect with front-line workers. Upper management will spend hours over reports but nothing gets accomplished. Pay more to your employees that bring in your customers that pay for your salary. Promote on goals achieved, not who you can manage like a puppet. Don't tell your branches to rent cars when you have none to rent out.

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  1. Good for those with a "hustler" mentality

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager Trainee in Metairie, LA
    Former Employee - Branch Manager Trainee in Metairie, LA

    I worked at Hertz full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Bonus system, great overtime pay, health benefits

    Cons

    manager trainee track does not move as fast as you're told, bonus system qualifications change, more sales than customer service


  2. Helpful (8)

    It hurts to work at Hertz!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hertz Manager Trainee in Dallas, TX
    Current Employee - Hertz Manager Trainee in Dallas, TX

    I have been working at Hertz full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Paid weekly. 40% discount on car rentals. You get to drive a variety of cars. Well,............Thats about it.

    Cons

    1) The pay is less than slave wages. 2) The hours are long, and include holidays, weekends, etc. 3) Hertz thinks of ways to cheat employees out of hard earned bonses, things like changing the minimums, raising the bar, including area wide % minimums, etc. 4) Customers are rude, Many know that with complaints come discounts, so they exagerate every little thing to get discounted car rentals. The Hertz system encourages complaints by rewarding whiners. 5) The Hertz rental system goes down at least twice a week, so manual contracts have to be implemented which takes longer and irritates customers. 6) Branch managers are lazy. In my area, 5 branch managers and one area mgr. decided to take a vacation during the Christmas holidays, the busiest season for car rentals. As a result, payroll was messed up, cars weren't availble to rent, no personel backups, and no leadership when we needed it most. 7) This is a sales job, nothing more. Sure you rent a few cars, but what Hertz cares about most is your ability to sell coverages, upsales, babyseats, roadside services, etc. This leads to hustling the customer by many, adding on coverages they didn't ask for, over-quoting to meet sales minimums, etc. 8) Washing cars in triple digit heat, or artic freezes while wearing business attire totally blows! I have ruined several pairs of dress slacks, shoes, shirts and ties washing cars. 9) Hertz created customer monsters. I have to constantly upgrade customer car rentals because at our location we NEVER have economy cars. So when we finally get one and I put a customer in what they booked for, they moan and complain about getting it. How do you upsell someone into a car who has gotten it free for the last five rentals? Customers now expect upgrades everytime now, and if you don't privide it, they complain about you on customer surveys which affects your bonuses. 10) There is a HUGE divide between the front line people and everyone else. Management places unrealistic goals and mandates on their employee's without consideration or guidance as to its implementation, or its effects.

    Advice to Management

    Get rid of the lazy branch managers who don't even bother to come in. I have literally seen my manager once in two weeks, for 15 mins. Yet, he gets ALL the accolades and bonuses for the branch running smoothly with strong NPS #'s. Additionally, When recruiters promise fast tracking people, make sure it happens. At one time I was pumped to move up, now I'm pumped to move out.


There are newer employer reviews for Hertz
There are newer employer reviews for Hertz

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