Hertz

  www.hertz.com
  www.hertz.com
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10 people found this helpful  

Where did all these 5 star ratings come from?

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Location Manager I
Current Employee - Location Manager I

I have been working at Hertz full-time for more than 5 years

Pros

Company car, time off, some of the most dedicated hard-working people to work with you will ever encounter. Sadly it's wasted on a penny squeezing, disconnected, broken operation.

Cons

Haha, where do I start? The front end employees are the life blood of this company but they are absolutely screwed by senior and mid management. Here's how it works: someone in senior management decides "Hertz needs to improve utilization by X amount this quarter to help save X amount".. X will ALWAYS be some obscure, unattainable number but it gets the shareholders drooling. Here's where it goes downhill. These goals are heavily enforced and the incentives are tasty for region managers if somehow met. So, region managers scramble to micro manage and cut from their area managers. And they do. The area managers writhe in pain at new goal of X and make the location cuts and absolutely suffer with no fleet or no staff or whatever the goal du jour is.

Ok, now we got our fleet counts down. Great! Less money wasted on extra fleet. But wait! Now were not hitting our sales goals! Now it's all SUVs but no compact cars that people booked! Now the front end agents must give out free upgrades to gas-guzzling SUVs. OR, sometimes the fleet buffer is SO LOW the location actually runs out of cars. Imagine that. Booking a car months in advance, flying in to your final airport location to meet family, friends, hit a wedding, business trip or enjoy your honeymoon. And they don't have a car for you. At all. Not one. You're forced to wait for the next one to return. 10 minutes? 40? 2 hours? No one knows! It depends on when the Smiths get back from their trip. Maybe they're in a minivan? It's the next car to return. Perfect for your upcoming business trip right? Gas guzzling clumpy minivan?

How embarrassing. For the staff. For the management. For the customer! All because the company ignorantly allowed overbooking to occur. On a massive scale. Imagine pre-paying a car and this happens! Now you're double screwed. All because region and senior management, completely disconnected from the operation, needs an extra $20k in their bonus this quarter. It's messed up but only going to get worse. Do not work here.

To add salt to the wound, expect an email maybe 2 days after the day you ran out of fleet asking why your agents substituted so many minivans and SUVs that day? "Even if you ran out of compact cars, you should have upgraded everyone to these SUVs somehow!" Shame on you and your lazy, poorly trained sales agents on the front end. Write them up. The ones doing the rentals. The ones answering the phone. The ones taking care of customer issues (usually due to the fact that the company now keeps cars for 50,000 miles to save even more money leaving beat up fleet).

It's blatantly apparent where the carrots dangle in this company. If hard work was actually rewarded at Hertz, everyone on the front end would be making $100,000 a year. Sadly, most don't make a third of that, yet they still smile and give great customer service....

Advice to ManagementAdvice

Read this and do something about it! Incentivize the front line staff and operations managers!!!!!!!!!!! The compensation structure is no where near the competitors for counter agents or managers.

Oh yeah, three weeks vacation is great. If you can take it. When you take an airport Hertz location that NEEDS 50 employees just to function. Don't staff 45. It's insane.

This company is on a nasty downhill spiral since it went public. Your system will break when front line employees start committing suicide due to being overworked and soooooooo disconnected from senior management. Enjoy that class action lawsuit.

I guess none of this is a surprise after I had the (mis)fortune of meeting a member of the senior team. Bland. Blank. Impersonal. Downright lackluster. Are you guys robots?

If I could give 0 stars I probably would! Please apply elsewhere. The stress and work life balance here will give you cancer and cause early death.

Is anyone hiring?

Doesn't Recommend
Negative Outlook
Disapproves of CEO

1665 Other Employee Reviews for Hertz (View Most Recent)

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  1. 4 people found this helpful  

    There is a reason it is ranked 4th worst company in the USA! Reading Pa Branch!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hertz full-time for more than a year

    Pros

    Driving cars that's pretty much it!

    Cons

    Everything, Upper Management has no clue what they are doing. I worked 80 hours in a week with NO LUNCH BREAKS. Very unclear sales expectations HR has no clue what is required by your sales when asked for 3 months straight and can not give a proper explanation even when they sit you down to terminate your employment they still can't explain properly. STAY AWAY!!!! Worst company ever. The cars are terrible, the company encourages ripping off the customer. Insurance companies tell customers not to take coverage's which in turn gets you fired because you can not make these so called sales that no one can explain to you that is required. Very Illegal company with very cloudy expectations.

    Advice to ManagementAdvice

    Re-evaluate the entire company

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    Stay Away from Rent2Buy and Car Sales unless You Speak Spanish or Like Pointless Meetings

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Analyst  in  Park Ridge, NJ
    Former Employee - Marketing Analyst in Park Ridge, NJ

    I worked at Hertz full-time for less than a year

    Pros

    Looks good on my resume!
    A few nice co-workers
    Somewhat nice facility

    Cons

    Rude and demeaning managers who barely have a grasp on the English language. Employees get blamed when "management" drops the ball. Absolutely no communication within the departments except when it comes to pointless daily meetings that take away from employee productivity. The pay is extremely low with very little work life balance. The food is less than stellar with no microwaves on site and the nearest fast food joints are almost twenty minutes away making it hard to save money on food.

    The HR department is one of the WORST I've seen! They turned a blind eye to employee complaints that would have cause them problems with the EEOC. The IT department consists of three people and they take a month to resolve your issues. The dress code walks a fine line of looking like an episode of Jersey Shore.

    Advice to ManagementAdvice

    Stop terminating employees because of the incompetence of your managers. Learn to treat your employees fairly and get rid of the dead weight in some of your departments, i.e.
    directors. Communicate more and cease the pointless daily meetings that take away from employees' work day and productivity. Once you stop with the finger pointing, you may have a chance of having a decent organization.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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