Hertz

www.hertz.com
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Lead CSR Gold Choice Exit Booth

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Lead Customer Service Representative Gold Choice in Dallas, TX
Current Employee - Lead Customer Service Representative Gold Choice in Dallas, TX

I have been working at Hertz part-time (more than a year)

Pros

Job was easy. Great Discount on Cars. Bonuses help out as well.

Cons

Hot and of course you are always outside. At this location you work with lazy people who have been with the company for more than 10 years, and feel as though they are superior to you. When they only make $14.00 an hr and are your equals. Training was horrible. Lack of communication within the departments. They were always mandating people to stay for 4 extra hours. This is due to planes being delayed, or the customer service reps not coming in on a day that to many hotwire, or expedia customers come in. This of course effects the customer service reps bonuses so the reps who make the most on bonuses don't come in on certain days, making others be mandated for 4 extra hours over the 8 hour shift you have already worked. If you work at hertz be prepared for this. Trust me this will happen to you.

Advice to ManagementAdvice

Give employees a chance to grow. Such as promote internal. Which never happens, It is very hard to move up working as a CSR.

Recommends
Neutral Outlook
No opinion of CEO

1869 Other Employee Reviews for Hertz (View Most Recent)

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  1.  

    A good job if you can keep up with a fast-paced, changing environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - First Notice of Loss Examiner in Oklahoma City, OK
    Former Employee - First Notice of Loss Examiner in Oklahoma City, OK

    I worked at Hertz full-time (less than a year)

    Pros

    Employee incentive programs, personal growth, skill development, good workplace atmosphere.

    Cons

    Constantly shifting goals and policies.

    Advice to ManagementAdvice

    Please value consistency when setting goals and policies.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    "Do more with less pay"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager Trainee in Whittier, CA
    Former Employee - Manager Trainee in Whittier, CA

    I worked at Hertz full-time (more than a year)

    Pros

    Okay job if you like to play with cars all day.

    Cons

    Lots of overtime work with little pay, and the starting salary is horrible. There are some promotions in certain locations, really determined by area managers.

    Advice to ManagementAdvice

    Less hours to prevent less employee turnovers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for Hertz

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