Hertz

  www.hertz.com
  www.hertz.com
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Lead CSR Gold Choice Exit Booth

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Lead Customer Service Representative Gold Choice  in  Dallas, TX
Current Employee - Lead Customer Service Representative Gold Choice in Dallas, TX

I have been working at Hertz part-time for more than a year

Pros

Job was easy. Great Discount on Cars. Bonuses help out as well.

Cons

Hot and of course you are always outside. At this location you work with lazy people who have been with the company for more than 10 years, and feel as though they are superior to you. When they only make $14.00 an hr and are your equals. Training was horrible. Lack of communication within the departments. They were always mandating people to stay for 4 extra hours. This is due to planes being delayed, or the customer service reps not coming in on a day that to many hotwire, or expedia customers come in. This of course effects the customer service reps bonuses so the reps who make the most on bonuses don't come in on certain days, making others be mandated for 4 extra hours over the 8 hour shift you have already worked. If you work at hertz be prepared for this. Trust me this will happen to you.

Advice to ManagementAdvice

Give employees a chance to grow. Such as promote internal. Which never happens, It is very hard to move up working as a CSR.

Recommends
Neutral Outlook
No opinion of CEO

1668 Other Employee Reviews for Hertz (View Most Recent)

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  1.  

    A good job if you can keep up with a fast-paced, changing environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - First Notice of Loss Examiner  in  Oklahoma City, OK
    Former Employee - First Notice of Loss Examiner in Oklahoma City, OK

    I worked at Hertz full-time for less than a year

    Pros

    Employee incentive programs, personal growth, skill development, good workplace atmosphere.

    Cons

    Constantly shifting goals and policies.

    Advice to ManagementAdvice

    Please value consistency when setting goals and policies.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    It was great experience to work at Hertz

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Intern  in  Oklahoma City, OK
    Former Employee - IT Intern in Oklahoma City, OK

    I worked at Hertz as an intern for less than a year

    Pros

    Very friendly environment with a flexible schedule as long as you do your work.

    Cons

    I did not receive a lot of training in my area.

    Recommends
    No opinion of CEO
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