There are newer employer reviews for Hewlett-Packard

Work environment getting worse day by day

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Section Manager in Palo Alto, CA
Current Employee - Section Manager in Palo Alto, CA

I have been working at Hewlett-Packard full-time (more than 10 years)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Good teamwork, good people, nicely renovated buildings

Cons

Company has lost sense of direction

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  1. Lacking in leadership and integrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Solutions Representative in Tulsa, OK
    Current Employee - Technical Solutions Representative in Tulsa, OK

    I have been working at Hewlett-Packard full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Ability to learn about a variety of equipment; Depending on the client that is being supported, you have the potential to learn and work with Windows Server and desktop products; Free MSDN account; Free Microsoft and Adobe software for HP internal use.

    Cons

    Bad leadership on the Service Desk; Some people have incorrect job codes/salaries for their positions, and management refuses to update either one; Unethical practices regarding modifying statistics to meet SLA requirements; Metrics used to measure performance are irrelevant to some jobs.

    Advice to Management

    Pay people what they are worth, and adjust the job codes and salaries of those who aren't making the correct amount for their job responsibilities. There are many agents with incorrect job codes and who are underpaid by at least 25% when compared to fair market salaries for their positions. Veteran agents shouldn't be training new inexperienced employees who are making over 10% more than the experienced veterans. Managers and supervisors need to lead the team rather than having "lead agents" stand in for many of their duties. They also need to stand up for their employees when unfair policies come down the pipeline--this builds trust. The quality of Service Desk employees has degraded over the past few years, and as a result, the atmosphere in the office has as well. The environment is oppressive. The quality mentoring process penalizes agents for inconsequential clerical errors, but leaves important things unchecked such as "Is the problem completely resolved?" or "Did the user have to call back for the same issue?" This results in unfair scores that are indirectly proportional to the level of customer service being provided.

  2. Dead Company, Brain Dead Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineering Director in Plano, TX
    Former Employee - Engineering Director in Plano, TX

    I worked at Hewlett-Packard full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Can't think of a thing. HP acquired my employer, so I didn't choose to work for this broke di** company.

    Cons

    Aside from the globally known fact that HP has been without a good CEO since the 90's, the list runs for paragraphs.

    I'll condense it to this: Out of the companies I have worked for, or even been close to as a partner, or a vendor to, HP is absolutely the worst. We will look back at HP's end, prior to 2020, and wonder how it stayed in business while it self destructed.

    Advice to Management

    Ray Lane - step down, let investors bring a decent Chairman in. Meg Whitman - face it, you blew it big at eBay and they survived despite you. You don't have what it takes to save HP, so follow Lane into the same sunset and give HP a very tiny chance at surviving.

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