Hewlett-Packard

www.hp.com
There are newer employer reviews for Hewlett-Packard

 

Mark has to go!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Hewlett-Packard

Pros

Good experience that is usefull when applying at other companies,

Cons

No salary increase, no training, no benefits, can't buy anything, travel approval is a convoluted mess. Avoid this company and its increasingly mediocre products. Even Carly F was way better than "Mark slash 'n' burn' Hurd.

Advice to ManagementAdvice

Step down!

Doesn't Recommend
Disapproves of CEO

9694 Other Employee Reviews for Hewlett-Packard (View Most Recent)

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  1. 2 people found this helpful  

    True globalized company. Jobs and morale are eroding quickly, stay away.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hewlett-Packard

    Pros

    - Still highly renowned brand and company name make a good line in your CV
    - Work-life balance is excellent, easy to get days off, very fair working hours and vacation rules at least in Germany
    - Pay was above average in the past
    - Still lots of competent, friendly and helpful people around - but severe brain drain may hit HP hard in the near future
    - It' easy and informal to get in touch with practically anybody in the company besides top level execs

    Cons

    Funny how the problems HP employees are facing are the same all over the world:

    - Technical jobs are being moved to lower wage countries at high pace. It may be different if you are a sales guy or like to be something like a "process manager"
    - Sophisticated job level system in theory but virtually impossible to get a promotion
    - No pay raises for years
    - Other benefits dwindling rapidly, even anniversary awards and christmas celebrations are gone
    - No budget for effective trainings, all web-based and thus worthless
    - Bonus policy is unfair and intransparent
    - "Voice of the workforce" polls never ever changed anything noticeable
    - Lots of embarrassingly bad internal tools with no budget to make them usable (which in the end is counterproductive)
    - Internal IT and HR are invisible. Help yourself or get lost.
    - Extremely large and confusion organisation, ever changing of course. Lots of bureaucracy.
    - Constant job rotation in upper level management
    - Control frenzy: everything must be billed, tracked and forecasted, which itself costs a fortune
    - "Parasitic" strategy: HP buys company after company which causes lots of irritation and internal friction (not to forget the layoffs) but cut it's own R&D spendings. Innovation, growth, knowledge, people and customers are sucked up from outside companies, rarely acquired on HP's own means.
    - HP operates mostly in commodity markets with low margins and high competition. HP lost its once famous ingenuity.
    - Lots of company noise in the mailbox, hard to filter out valuable information among all this spam

    Advice to ManagementAdvice

    - Growth and shareholder value are *results* of a sustainable strategy. They should not be the company stategy itself.
    - Respect your employees beyond lip service. As Mark Hurd said at Haas School: "Culture gets created by actions". Yes, but you can easily destroy it by actions. This is what happens at HP.
    - Stop the buzzwording about the sacred "portfolio" that has to be "leveraged". HPs portfolio is probably the widest in the IT industry. But that does not mean there is much connection between selling laptops or selling IT services.

    Doesn't Recommend
    Disapproves of CEO
  2. 2 people found this helpful  

    HP as a whole is a great company, Global Service Desk tower is not

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Service Desk in Taguig (Philippines)
    Current Employee - Service Desk in Taguig (Philippines)

    I have been working at Hewlett-Packard

    Pros

    HP is a big company and popular worldwide. There are lots of IT-related jobs available. The benefits and good.

    Cons

    Disappointing facts:
    1. Misleading job title from their online postings. The post says something like Technical Support Analyst and the job role talks about supporting products/services and technical stuff but the actual job is not. It boils down to dispatching tickets/cases from one group to another support group without any technical support being provided at all.
    2. Basic technical training was provided the first month after being hired but it turns out that you will be joining a non-technical team which the trainings you've got will not apply at all. People are underemployed, performing tasks/roles which are not the one they applied for.
    3. False promises from managers. During orientation, it was mentioned many times that this is not a call center. It is way far different from a call center and that you should consider yourselves as offshore IT professionals, but at the end of the day it is indeed a call center environment. From floor layout, metrics, tools/trackers used, phones, procedures and the daily routine, it is indeed a call center type. Very misleading. Very disappointing.
    3. Base salary is way too low compared to same job from different companies.
    4. Poor communication from the immediate managers. No performance review. No career development review. There are managers that are not credible and thus cannot manage the team well.
    5. Poor staffing of teams. Most of the time OTs are incurred because of lack of manpower. Even double shifts are incurred. Schedules/resdays being changed without any notification. No back up plan/contingency plan when it comes to staffing.
    6. Members of the team are not calibrated. Some don't know the proccess, some do know a different process. Very confusing.
    7. Unclear metrics. Confusing. Demoralizing and unreasonable marks/grades. Demoralizing and unreasonable metrics will demotivate employees.
    8. At the moment, people are moving out to seek higher compenstaion and better management, better work environment.

    Advice to ManagementAdvice

    HR department should be very careful in posting job openings and they need to make sure they understand what the roles of the said positions. Management should not put deploy people to roles/taks which the person did not applied for and even not mentioned during interviews. Upper management should choose their managers/supervisors/team leads well and must perform frequent check on the performance reviews and career development reviews. HP is a great company, but some towers like Global service desk could make a stain on the company's good reputation.

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