Hewlett-Packard

  www.hp.com
  www.hp.com
There are newer employer reviews for Hewlett-Packard

 

Mark has to go!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Hewlett-Packard

Pros

Good experience that is usefull when applying at other companies,

Cons

No salary increase, no training, no benefits, can't buy anything, travel approval is a convoluted mess. Avoid this company and its increasingly mediocre products. Even Carly F was way better than "Mark slash 'n' burn' Hurd.

Advice to ManagementAdvice

Step down!

Doesn't Recommend
Disapproves of CEO

9334 Other Employee Reviews for Hewlett-Packard (View Most Recent)

Sort: Rating Date
  1. 2 people found this helpful  

    HP as a whole is a great company, Global Service Desk tower is not

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Service Desk in Taguig (Philippines)
    Current Employee - Service Desk in Taguig (Philippines)

    I have been working at Hewlett-Packard

    Pros

    HP is a big company and popular worldwide. There are lots of IT-related jobs available. The benefits and good.

    Cons

    Disappointing facts:
    1. Misleading job title from their online postings. The post says something like Technical Support Analyst and the job role talks about supporting products/services and technical stuff but the actual job is not. It boils down to dispatching tickets/cases from one group to another support group without any technical support being provided at all.
    2. Basic technical training was provided the first month after being hired but it turns out that you will be joining a non-technical team which the trainings you've got will not apply at all. People are underemployed, performing tasks/roles which are not the one they applied for.
    3. False promises from managers. During orientation, it was mentioned many times that this is not a call center. It is way far different from a call center and that you should consider yourselves as offshore IT professionals, but at the end of the day it is indeed a call center environment. From floor layout, metrics, tools/trackers used, phones, procedures and the daily routine, it is indeed a call center type. Very misleading. Very disappointing.
    3. Base salary is way too low compared to same job from different companies.
    4. Poor communication from the immediate managers. No performance review. No career development review. There are managers that are not credible and thus cannot manage the team well.
    5. Poor staffing of teams. Most of the time OTs are incurred because of lack of manpower. Even double shifts are incurred. Schedules/resdays being changed without any notification. No back up plan/contingency plan when it comes to staffing.
    6. Members of the team are not calibrated. Some don't know the proccess, some do know a different process. Very confusing.
    7. Unclear metrics. Confusing. Demoralizing and unreasonable marks/grades. Demoralizing and unreasonable metrics will demotivate employees.
    8. At the moment, people are moving out to seek higher compenstaion and better management, better work environment.

    Advice to ManagementAdvice

    HR department should be very careful in posting job openings and they need to make sure they understand what the roles of the said positions. Management should not put deploy people to roles/taks which the person did not applied for and even not mentioned during interviews. Upper management should choose their managers/supervisors/team leads well and must perform frequent check on the performance reviews and career development reviews. HP is a great company, but some towers like Global service desk could make a stain on the company's good reputation.

  2. 3 people found this helpful  

    Working with several different projects, leading the teams

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - QA Engineer in Porto Alegre, Rio Grande do Sul (Brazil)
    Current Employee - QA Engineer in Porto Alegre, Rio Grande do Sul (Brazil)

    I have been working at Hewlett-Packard

    Pros

    Good company to work, good technology, good environment to work, probably people are the best thing into HP.
    This company cares about world environment and ethics.

    Cons

    Low salaries, few or none opportunity to job rotations across countries.
    Promotion is always offered outside, if you want to be promoted into HP you must be outside HP

    Advice to ManagementAdvice

    Its is important give opportunity to base pyramid employees to grow, specially because we have very good people that deserve an opportunity to demonstrate knowledge.
    Give opportunity to job rotation across counties is a key point for it.

    Recommends
    Approves of CEO
There are newer employer reviews for Hewlett-Packard

Work at Hewlett-Packard? Share Your Experiences

Hewlett-Packard

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.