There are newer employer reviews for Higher One

Helpful (1)

motivating work place.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Higher One

Recommends
Approves of CEO
Recommends
Approves of CEO

Pros

The culture of Higher One is one that lives its values, embraces their entreprenurial spirit and encourages innovation. It is also filled with some very smart people!

Cons

Not much to say in this area. Perhaps the location. Not much in the area for lunch, must drive to downtown. The new building will have a cafeteria though.

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  1. Helpful (4)

    Customer Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Agent
    Current Employee - Agent

    I have been working at Higher One

    Recommends
    Recommends

    Pros

    Fast paced, flexible hours, good moral, open communication, company culture, fun place to work, ability to work from home, positive environment,

    Cons

    Lack of support at times, weak leadership roles at times, slow responses and acknowledgment from mgmt especially via email, lower compensation scale,

    Advice to Management

    reexamine compensation packages, evaluate management effectiveness and effectiveness of support roles, more training, more team meeting sessions, better virtual environment would be good too.

  2. Excellent company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Home Based Customer Care Agent
    Current Employee - Home Based Customer Care Agent

    I have been working at Higher One part-time (less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good training if you are comfortable with self study.
    Decent pay for this job type.
    High respect from co-workers via chat and email.

    Cons

    Company policies are not understood by many customers which makes them angry and difficult to deal with.
    Job is remote in a financial industry hence Higher One is hesitant to give too much responsibility to remote workers. Would like more responsibility.

    Advice to Management

    Your treatment of workers is outstanding. Only suggestion would be to allow remote workers to have more responsibility so job is not so rote and monotonous.

There are newer employer reviews for Higher One

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