Higher One

  www.higherone.com
  www.higherone.com
There are newer employer reviews for Higher One

1 person found this helpful  

NEED BETTER TRAINING!!!!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Care Agent in New Haven, CT
Former Employee - Customer Care Agent in New Haven, CT

I worked at Higher One part-time (less than an year)

Pros

Working from home and having flexibility when time is need off or changed

Cons

Pay is not that great ...training is a joke.... the people that they have to help you with calls are that dependable..

Advice to ManagementAdvice

Re-vamp you whole operation from the bottom to the top. This is a company that could be great but it is mediocre . Better train ALL off your staff.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

39 Other Employee Reviews for Higher One (View Most Recent)

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  1. 1 person found this helpful  

    Overall an ok company to work for, but training could be more thorough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Specialist in Boston, MA
    Former Employee - Customer Care Specialist in Boston, MA

    I worked at Higher One part-time (less than an year)

    Pros

    Good pay scale, get to work out of my home. Never have to work on weekends. Company will pay a portion of your phone bill each month.

    Cons

    No benefits because most jobs are seasonal part time. AFter working the first season, you are sometimes not allowed to have the same schedule as before. Problems with the software connections weekly.

    Advice to ManagementAdvice

    Management should not penalize employees for company's software/computer problems. Previous employees should have choice of schedule before new employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great Culture!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Higher One full-time (more than 3 years)

    Pros

    Great culture - fun activities, community involvement, free lunch 3x a week, on-site fitness facility.

    Cons

    1-year wait to participate in the 401(k). Only offers high deductible health insurance plans.

    Advice to ManagementAdvice

    Allow employees to participate in the 401(k) when other benefits are effective - company match can be after a year, but at least let me contribute towards my retirement w/o the long wait. Provide other health insurance options - not just HDP. I'd pay more for a co-pay plan.

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Higher One

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