Pros

Hilton Hotels aka Blackstone no longer understands and does not care, so why answer.

Cons

There were no upsides. Hilton Hotels systematically eliminating loyal and professional associates to bring in friends, lovers and previous co-workers who don't understand the history and what works and doesn't. Travelers stay with Hilton because it is Hilton, good luck with the mess your have created. What once was, is no longer and what is, is not any better. You didn't listen to your to your associates or your guests.

Advice to Senior Management

You have forgotten who we are here for, but what can be expected from bean counters? You don't know what service is.