Pros

It's an easy job for decent money. For the most part you are left alone to do your job. One great benefit is being able to stay at any of the hotels in the corporation for free or very inexpensively, if you can find one available. If you like talking to people this is the job for you. You'll make great friends that will last beyond your employment.

Cons

Once a month meetings with your supervisor that is full of discouragment, negativity and bad reviews. If you can't sell enough hotel rooms in a month, you are written up. Yes, it's your fault if you get more cancellation or modification calls than sales calls! Information about the hotels you are trying to sell is very minimal. The plus is if you have been to that particular city before and know something about it otherwise good luck. Their protocal for a phone call changes monthly. You don't know what your supposed to say to the customer anymore. And if you need to transfer a customer to another department, good luck finding the right transfer number.

Advice to Senior Management

Listen to your employees! They are the best source for what the customers want and need. Those on the front lines hear more of what is beneficial to the customers and yet your never ask what that is. When you have 94% of your team refusing to say certain words on the phone to the customer, find out why! And lastly, you shouldn't charge someone $6 per paycheck just because they smoke. I wonder when you'll charge for someone being overweight.