Pros

When times are good, times are good, and the hours come steadily. Working with customers can be great, and giving good service is worthwhile. When a customer is happy, they'll let you know. Worldwide corporation, so it looks good on a resume at least, and there are a ton of skills to be learned from the position that appear good, even when you really do very little in the position. If you're into repetition constantly, saying the same routine with no change, involving little to no thought, where mediocrity (and until just recently outright incompetence) is viewed by the management as acceptable, well then, this is your gig. It sounds great on a resume, if you can hide the fact that you were a zombie.

Cons

Almost everything else, and some of the above, is a downside. Being forced to cheapskate the living hell out of customers and not being able to be flexible. Nothing ever free. Ever. Getting screamed at by customers for basically all policies of the hotel and NEVER having a manager back you up. Ever. Being harassed by management when a customer gets angry for something out of your control - and still being told that it was your fault. But when a manager gets an angry customer though, they act nonchalant and almost encourage the guest to complain - their rear isn't on the line, why should they give a crap? But if an associate gets the exact same thing, holy crap, job in jeopardy. Working with a managerial staff that is so obsessed with profit maximization and bowing to corporate that they care not about true service - instead thinking the definition of customer service is smiling at customers, using their name. At the same time, they rape their clients' checking accounts with dishonest charges and fees - and thinking these little, worthless gestures forgive this horrible business practice. Also a horrid culture of communication, and blame is the name of the game. daily accusations of poor performance. Constant threat of termination, and having hours cut at random with no regard to personal needs. Being forced to partake in shady, shady, shaaady business practices. Most of all, running on a business model, office protocols, software, and almost everything ridiculously outdated from the mid-1990s. Yes, it's that bad.

Advice to Senior Management

To hotel middle management: quit. You're killing the company, and your employees hate you.