There are newer employer reviews for Hilton Worldwide

1 person found this helpful  

So far I'm impressed...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Sales Administrative  in  San Jose, CA
Current Employee - Sales Administrative in San Jose, CA

I have been working at Hilton Worldwide

Pros

Some of the reasons I love to work for HIlton Hotels is the DISCOUNT! Let's be honest, it makes traveling much easier. Plus I think our management really has shown they are in their leadership roles for a reason. I feel I can talk to my direct mananger of even the GM at any time without any "you went over my head" issues. I do feel the company rewards fairly based on individual accomplishments and does invest in your professional and personal development. SO far, so good.

Cons

Forced PTO. When I came on board the Sales Office was closed 3x in the next 3 months. I had no time off so I didn't get paid for those vacation times. I hear a lot of "when I was at my old property".. well you're no longer there so shut up about it. Making staff changes and not explaining how it's benefiting the property.

Advice to ManagementAdvice

Actually listen to your staff. Many things happen that you are not even aware of. From where you sit to where we work, the view is very different. Appreciate the people that are missing their kids recitals to make sure our guests are taken care of.

Recommends
No opinion of CEO

716 Other Employee Reviews for Hilton Worldwide (View Most Recent)

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  1.  

    Great Company!!! Let Blackstone finish "global restructuring" before joining

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - General Manager  in  Gurnee, IL
    Former Employee - General Manager in Gurnee, IL

    I worked at Hilton Worldwide

    Pros

    they care about the people working for them. opportunites all over the country. Very Diverse. Lots of experienced people running the company. Internal Controls are very tight. Payroll and Wages are administered in a very fair and equitable manner. you will not ever make more as an hourly person than anyone in that position who has been their the same amount of time as you. As long as HR has something to say about it.

    Cons

    The owners of the hotels we run wont put enough money into the properties.

    Advice to ManagementAdvice

    relax. The world is not coming to an end

    Recommends
    No opinion of CEO
  2. 3 people found this helpful  

    I thought I was working for the leader in customer service; now I know better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Reservation Agent  in  Hemet, CA
    Former Employee - Reservation Agent in Hemet, CA

    I worked at Hilton Worldwide

    Pros

    It's an easy job for decent money. For the most part you are left alone to do your job. One great benefit is being able to stay at any of the hotels in the corporation for free or very inexpensively, if you can find one available. If you like talking to people this is the job for you. You'll make great friends that will last beyond your employment.

    Cons

    Once a month meetings with your supervisor that is full of discouragment, negativity and bad reviews. If you can't sell enough hotel rooms in a month, you are written up. Yes, it's your fault if you get more cancellation or modification calls than sales calls! Information about the hotels you are trying to sell is very minimal. The plus is if you have been to that particular city before and know something about it otherwise good luck. Their protocal for a phone call changes monthly. You don't know what your supposed to say to the customer anymore. And if you need to transfer a customer to another department, good luck finding the right transfer number.

    Advice to ManagementAdvice

    Listen to your employees! They are the best source for what the customers want and need. Those on the front lines hear more of what is beneficial to the customers and yet your never ask what that is. When you have 94% of your team refusing to say certain words on the phone to the customer, find out why! And lastly, you shouldn't charge someone $6 per paycheck just because they smoke. I wonder when you'll charge for someone being overweight.

    Doesn't Recommend
    Disapproves of CEO
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