Hilton Worldwide

  www.hiltonworldwide.com
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651 Employee Reviews (View Most Recent)

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  • Culture & Values
  • Work/Life Balance
  • Senior Management
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Management lacking, franchise is surely a contributing factor in declining public view of Hilton Properties

Front Desk Agent (Former Employee) Austin, TX

ProsHilton, the Parent company, is a wonderful one.
Fair employee discounts and classic approach to customer service.

ConsManagement does not take employees into consideration.
No such thing as "Team Meeting"
Expectations are low.
Scheduling does not take health into regard. (Overnights immediately followed by dayshift)

Advice to Senior ManagementListen to your employees, we make face to face and over the phone connections with your clients. Often, you never interact with the customer except to make an apology.

We know what the customer wants and needs because we see them every day. We hear them and listen to their complaints.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Solid company with a couple departmental issues

    Anonymous Employee (Current Employee) Dallas, TX

    I have been working at Hilton Worldwide full-time for more than a year


    Pros: Hilton takes pretty good care of their people; salaries are fair, benefits are good, and PTO is more than adequate. People seem to get… Cons: At least on the eCommerce side, getting meaningful things done can be frustrating, since you're not only having to get buy-in from 10 brands, but… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

    1 person found this helpful  

    Mixed Blessing

    Administration (Former Employee) Seattle, WA

    I worked at Hilton Worldwide full-time for more than 5 years


    Pros: fantastic staff- everyone conscientious and hard-working, and they're all nice. Cons: Salary- what can I say? It's a hotel. Advice to Senior Management: a salary that's a living wage would be nice. More
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