There are newer employer reviews for Hilton Worldwide
There are newer employer reviews for Hilton Worldwide

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Great benefits!

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Waiter in Portland, OR
Current Employee - Waiter in Portland, OR
Recommends
Neutral Outlook
No opinion of CEO

I have been working at Hilton Worldwide full-time (More than 5 years)

Pros

Stays at Hilton properties are available for a very low rate for employees. Union positions offer great health benefits, paid personal days, and vacation.

Cons

Most employees are not paid well unless in management and very overworked.

Advice to Management

Please stop trying to save money by understaffing then lecturing employees on SALT scores!

Other Employee Reviews for Hilton Worldwide

  1. Assistant Director of Finance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Controller in Boston, MA
    Former Employee - Assistant Controller in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hilton Worldwide full-time (More than a year)

    Pros

    Great opportunities for promotion. Great opportunities for additional training. Culture has gotten much more progressive since Blackstone took over.

    Cons

    Have to relocate for promotions if you want to move up in the organization, but that is really the same in all of the hospitality industry.


  2. Helpful (5)

    eCommerce Manager, Edge Fund

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ECommerce Manager in Dallas, TX
    Former Employee - ECommerce Manager in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hilton Worldwide full-time (Less than a year)

    Pros

    Hotel discounts, well known brand, good city, good location, good benefits, friendly peers, covered parking, snack area, vending machine, water fountain

    Cons

    Extremely high turnover, poor training, unusual workloads (portfolios of 30+ hotels), mismatch hiring (e.g. they hire strategists and place them in analytical roles), unclear departmental divisions, busy work for the sake of busy work (endless checklists, audits, etc), inexperienced people managers

    Advice to Management

    Are you a ninja master at placing checks in checkboxes? Are you passionate about copying and pasting text, uploading images, and correcting spelling? Do you love pulling reports and creating graphs, leaving the meaningful work to other people? If you answered yes to all three, than this is the job for you! Hilton's eCommerce department didn't hire people like the above when I was there. Instead, they hired seasoned professionals from Fortune 500 companies and digital ad agencies, with backgrounds in strategic digital marketing, and placed them in predominately administrative and highly mundane eComm Manager roles. Not a good fit. We were assigned portfolios consisting of dozens of hotels (mostly motels), and we were expected to conduct endless audits, pull endless reports, and fill out endless checklists that constituted our day-to-day responsibilities - all day, every day. Additionally, we were responsible for website maintenance (swapping out promos, correcting spelling, etc). It appears things haven't changed. The average tenure of eCommerce Managers is currently around 1 year before leaving the company. High turnover = unhappy employees. They should consider only hiring individuals with hospitality backgrounds and specifically individuals from Revenue Management. The roles are very similar - analyzing data and conducting root cause analysis for assigned hotels (but from an online perspective and with the added layer of audits, checklists and website maintenance...and more audits and checklists). Actual online strategy/execution is managed by other teams (Demand Generation, Search, Social, etc.).


There are newer employer reviews for Hilton Worldwide
There are newer employer reviews for Hilton Worldwide

See Most Recent

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