Hilton Worldwide

  www.hiltonworldwide.com
  www.hiltonworldwide.com
There are newer employer reviews for Hilton Worldwide

4 people found this helpful  

eCommerce Manager, Edge Fund

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - ECommerce Manager in Dallas, TX
Former Employee - ECommerce Manager in Dallas, TX

I worked at Hilton Worldwide full-time (less than an year)

Pros

Hotel discounts, well known brand, good city, good location, good benefits, friendly peers, covered parking, snack area, vending machine, water fountain

Cons

Extremely high turnover, poor training, unusual workloads (portfolios of 30+ hotels), mismatch hiring (e.g. they hire strategists and place them in analytical roles), unclear departmental divisions, busy work for the sake of busy work (endless checklists, audits, etc), inexperienced people managers

Advice to ManagementAdvice

Are you a ninja master at placing checks in checkboxes? Are you passionate about copying and pasting text, uploading images, and correcting spelling? Do you love pulling reports and creating graphs, leaving the meaningful work to other people? If you answered yes to all three, than this is the job for you!

Hilton's eCommerce department didn't hire people like the above when I was there. Instead, they hired seasoned professionals from Fortune 500 companies and digital ad agencies, with backgrounds in strategic digital marketing, and placed them in predominately administrative and highly mundane eComm Manager roles. Not a good fit.

We were assigned portfolios consisting of dozens of hotels (mostly motels), and we were expected to conduct endless audits, pull endless reports, and fill out endless checklists that constituted our day-to-day responsibilities - all day, every day. Additionally, we were responsible for website maintenance (swapping out promos, correcting spelling, etc). It appears things haven't changed. The average tenure of eCommerce Managers is currently around 1 year before leaving the company. High turnover = unhappy employees.

They should consider only hiring individuals with hospitality backgrounds and specifically individuals from Revenue Management. The roles are very similar - analyzing data and conducting root cause analysis for assigned hotels (but from an online perspective and with the added layer of audits, checklists and website maintenance...and more audits and checklists).

Actual online strategy/execution is managed by other teams (Demand Generation, Search, Social, etc.).

Doesn't Recommend
Neutral Outlook
No opinion of CEO

812 Other Employee Reviews for Hilton Worldwide (View Most Recent)

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  1.  

    Great Company with exceptional benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accountant in Atlanta, GA
    Former Employee - Accountant in Atlanta, GA

    I worked at Hilton Worldwide full-time (more than 5 years)

    Pros

    Good Team atmosphere, friendly environment

    Cons

    Travel was Approx 1hr to work

    Advice to ManagementAdvice

    Spend more time in giving more overall training in position

    Recommends
    Positive Outlook
  2. 2 people found this helpful  

    Line cook night shift $10 hr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cook in Fort Myers, FL
    Former Employee - Cook in Fort Myers, FL

    I worked at Hilton Worldwide full-time (more than an year)

    Pros

    Night shift is quiet. You work alone.

    Cons

    You do all the dishes/trash/floors/prep/cook. Including when there is a banquet. They seat over 100 in dinning room and 250 in meeting rooms. Day shift gets hit with all you can eat buffet. Night person (crew) preps for them. You are alone after 8pm till 1am. This location is minutes from airport. In the winter the flights get canceled because of snow up north. Guests come in at $80 a night paid by airline. Bread and butter to hotel. They fill up all the rooms. You have to start making 200 cookies (from frozen dough) and get out and kiss a$$ to the people waiting for their rooms. Angry people too. FGCU college sports teams stay here. When out of state teams come in they take over the hotel. Then its spring break time. They are fun compared to snow bound guests. You deal with angry people all the time. Hilton has a 100% money back deal if you are not satisfied. People try their best to find fault. You will get slammed in the kitchen cooking for 150+ alone al la cart menu. Kitchen is build for breakfast. Not dinner. Staff is hired for their bubbly big friendly attitude. Brain dead. Most are 18 year old college students. They are allowed to mix drinks. Against the law but who cares. They smile and keep their shirts buttoned low. "How do you make a Gin and Tonic?"

    Advice to ManagementAdvice

    You all go home at 5pm and watch us on security camera over the internet from your homes. Call in to tell us off. You shouldn't let staff use unmade rooms for free. They bring in their mistress and trash the place. Food and cases of beer walk out the back door at shift change. Watch those cameras not the one pointing at the check in girls or the pool. Hire dinning room night manager. Don't expect the cook to do it. Hire a dish washer or two. Dont bowwow from the house keeping staff. Stop hiring ex-cons. People with multiple felony convictions are not good employees. One felon had violations every two years for the same thing. Four time felon. As long as it wasn't stealing, they let them work. Im all for rehab, but you are hiring the lowest of the low. Take note of who is using your spare rooms to f*ck guests they pick up at the bar that they poured free drinks into. Under age college girls are a easy favorite target.

    For a company that's run by Mormon bible belt CEO's you would think it would be a safe place for families.

    Doesn't Recommend
    Neutral Outlook
There are newer employer reviews for Hilton Worldwide

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