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eCommerce Manager, Edge Fund

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - ECommerce Manager  in  Dallas, TX
Former Employee - ECommerce Manager in Dallas, TX

I worked at Hilton Worldwide full-time for less than a year

Pros

Hotel discounts, well known brand, good city, good location, good benefits, friendly peers, covered parking, snack area, vending machine, water fountain

Cons

Extremely high turnover, poor training, unusual workloads (portfolios of 30+ hotels), mismatch hiring (e.g. they hire strategists and place them in analytical roles), unclear departmental divisions, busy work for the sake of busy work (endless checklists, audits, etc), inexperienced people managers

Advice to ManagementAdvice

Are you a ninja master at placing checks in checkboxes? Are you passionate about copying and pasting text, uploading images, and correcting spelling? Do you love pulling reports and creating graphs, leaving the meaningful work to other people? If you answered yes to all three, than this is the job for you!

Hilton's eCommerce department didn't hire people like the above when I was there. Instead, they hired seasoned professionals from Fortune 500 companies and digital ad agencies, with backgrounds in strategic digital marketing, and placed them in predominately administrative and highly mundane eComm Manager roles. Not a good fit.

We were assigned portfolios consisting of dozens of hotels (mostly motels), and we were expected to conduct endless audits, pull endless reports, and fill out endless checklists that constituted our day-to-day responsibilities - all day, every day. Additionally, we were responsible for website maintenance (swapping out promos, correcting spelling, etc). It appears things haven't changed. The average tenure of eCommerce Managers is currently around 1 year before leaving the company. High turnover = unhappy employees.

They should consider only hiring individuals with hospitality backgrounds and specifically individuals from Revenue Management. The roles are very similar - analyzing data and conducting root cause analysis for assigned hotels (but from an online perspective and with the added layer of audits, checklists and website maintenance...and more audits and checklists).

Actual online strategy/execution is managed by other teams (Demand Generation, Search, Social, etc.).

Doesn't Recommend
Neutral Outlook
No opinion of CEO

702 Other Employee Reviews for Hilton Worldwide (View Most Recent)

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  1.  

    Great Company with exceptional benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accountant  in  Atlanta, GA
    Former Employee - Accountant in Atlanta, GA

    I worked at Hilton Worldwide full-time for more than 5 years

    Pros

    Good Team atmosphere, friendly environment

    Cons

    Travel was Approx 1hr to work

    Advice to ManagementAdvice

    Spend more time in giving more overall training in position

    Recommends
    Positive Outlook
  2.  

    It was a good ride until Baltimore. GM is questionable!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton Worldwide full-time for more than 10 years

    Pros

    Great career so far with some amazing mentors

    Cons

    Too much micro management and not enough creativity

    Advice to ManagementAdvice

    Listen to more than one person

    Recommends
    Positive Outlook
    Approves of CEO
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