Hilton Worldwide

  www.hiltonworldwide.com
  www.hiltonworldwide.com
There are newer employer reviews for Hilton Worldwide

 

The pay was outstanding, good location, free hot lunches. No communication between departments or supervision of people.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Housekeeper in San Diego, CA
Former Employee - Housekeeper in San Diego, CA

I worked at Hilton Worldwide full-time (more than 3 years)

Pros

Great downtown location. Easy commute. Great pay. Free lunches. Free uniforms.

Cons

Communication is shut down on all levels. There's almost no security. Theft is rampant. There aren't enough employee lockers. Supplies are always low. Laundry is always behind in delivery to the floors.

Advice to ManagementAdvice

High more security guards. Install more employee lockers. Hire more housekeeping supervisors. Purchase more linen and towels (and stop doing laundry for smaller downtown hotels. They end up with your linens.) Hold the directors accountable for their departments.

Doesn't Recommend
Negative Outlook
No opinion of CEO

812 Other Employee Reviews for Hilton Worldwide (View Most Recent)

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  1.  

    Good company, just a bad location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Houston, TX
    Current Employee - Manager in Houston, TX

    I have been working at Hilton Worldwide full-time (more than an year)

    Pros

    The benefits are good (401k, insurance, PTO, employee rate rooms), with a company this large there is (needed) structure, room for internal growth and movement all over the world

    Cons

    Upper management at the property doesn't enforce that all employees do their job, I have worked crazy hours picking other people's slack. Several employees just waiting to retire when they are already burned out. For the amount of business, this hotel does not have enough employees. Everyone wears several hats, expect to do above and beyond your original job description.

    Advice to ManagementAdvice

    Hold employees accountable and have an idea of what your employees actually do day to day.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Management is clueless as to what goes on in the "front lines".

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Worthington, OH
    Current Employee - Anonymous Employee in Worthington, OH

    I have been working at Hilton Worldwide part-time

    Pros

    The other employees are fun to work with.

    Cons

    This company sends surveys to customers - and counts any rating of 8 (out of 10) or below as a ZERO. They get very upset at low scores but at the same time admit that many customers give a 7 or 8 but also say "everything was great".

    There is no training program whatsoever. Other employees (who were not formally trained) train the new employees. Frequently managers will point out something that was done wrong - something that the employees had no clue was wrong.

    Advice to ManagementAdvice

    You constantly say "when you care, it shows": We say the same thing to you.

    Doesn't Recommend
    Neutral Outlook
There are newer employer reviews for Hilton Worldwide

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