Hogg Robinson Group

  www.hoggrobinson.co.uk
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18 Employee Reviews (View Most Recent)

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Great vision, difficult keeping that vision.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

Pros

They have great tools and a great vision.

Cons

Because the company really operates in silos they don't communicate well or really work together well.

Advice to ManagementAdvice

Concentrate on getting departments to communicate with each other rather than set everything up as "procedures". If departments work together more as a team more will be accomplished in a shorter amount of time.

Positive Outlook
Approves of CEO

Other reviews for Hogg Robinson Group

  1.  

    Clueless branch management, completely out of touch, travel consultants not listened to

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Travel Consultant  in  Farnborough, Hampshire, South East England, England (UK)
    Current Employee - Senior Business Travel Consultant in Farnborough, Hampshire, South East England, England (UK)

    Pros

    Reasonably good company. Quite flexibile, and not as 'anal' and intrusive as competitors such as Amex.

    Cons

    Manager's who haven't been travel consultants for years makng decisions without actually asking and listening to the travel consultants who are talking to and dealing with the clients every day. Rubbish systems and technology.

    Advice to ManagementAdvice

    Stop the ridiculous focus on getting travel consultants to answer as many calls as possible. Don't you fools understand that you can't do a TC job effectively if you just spend all day call-after-call allowing your workload to build up! Why do you think that it is good practice to focus on answering a poxy telephone call rather than allowing TC's to get on with their other work? Would you rather a call is answered than a booking enquiry followed up, ticket reissued etc? Do you realise that many clients call to chase up work that we should have been doing had we been allowed time off the phones? Also, stop pandering so much to the client - have booking cut off times, compulsory time for TC's to spend off the phones to catch up on bookings, enquiries, admin etc, mandate the use of your online tool for clients to source flight times, BE PROACTIVE FOR CHRIST'S SAKE AND GROW A PAIR!

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    Painfully slow and backward thinking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Farnborough, Hampshire, South East England, England (UK)
    Former Employee - Anonymous Employee in Farnborough, Hampshire, South East England, England (UK)

    Pros

    Travel and hotel offers were a nice benefit, albeit these can be hard to come by. Excellent healthcare package and flexible benefits system.

    Cons

    Painfully slow moving, no indication that the company wishes to progress out of its comfort zone (the 1980s!). Still caught up in the notion that they have been around for centuries, when this simply isn't true. Too many staff that have a too-specific focus, thus any ideas are caught up in internal processes and paperwork. Exceptionally poor training. Communication from management is non-existant.

    Advice to ManagementAdvice

    Try to treat employees equally. Slim down internal processes and try to embrace the 21st century (or at least the 20th!)

    Doesn't Recommend
    Disapproves of CEO
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