There are newer employer reviews for Hogg Robinson Group

 

Call Centre Travel Agency!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Travel Cousellor - Loyalty
Former Employee - Travel Cousellor - Loyalty

I worked at Hogg Robinson Group

Pros

The benefits package is quite comprehensive, and the travel FAM allowance is also a bonus. Some supervisors are very competent and eager to improve the work environment.

Cons

The staff are treated poorly. It is a call centre environment, and there is a high level of pressure placed on the employees to be as fast as possible. This tends to result in errors being made, which results in more stress for the employee.

Advice to ManagementAdvice

You have to determine if your priority is to answer calls quickly, or to provide excellent service. You cannot have both with the number of staff you have. With high call volumes come added stress and a depreciation in the quality of customer service. If you would like to ensure errors are not made, and excellent customer service is provided to your clients, you have to hire more staff.

Doesn't Recommend
No opinion of CEO

18 Other Employee Reviews for Hogg Robinson Group (View Most Recent)

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  1.  

    Mixed Feelings

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Farnborough, Hampshire, South East England, England (UK)
    Former Employee - Anonymous Employee in Farnborough, Hampshire, South East England, England (UK)

    I worked at Hogg Robinson Group

    Pros

    Couldn't fault the fantastic working environment and facilities, handy location (right next door to station, ideal for commuting) and the general social ethic in the office.

    Cons

    From my experience, direct management wasn't the greatest - very little support in a new role made settling in more difficult than it needed to be. A strange mix of some absolutely fantastic employees and some who could best be described as being stuck up and having little to no time for the relative juniors in the office.

    Advice to ManagementAdvice

    No advice as such - would have preferred a manager who took more of an interest in the work you were producing rather than being so hands off.

    Approves of CEO
  2.  

    Bonne entreprise Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hogg Robinson Group (more than 5 years)

    (Translated from English)

    Pros

    Accent sur l'humain

    Alignement de la concentration sur les départements et de la technologie du propriétaire

    Valeur de la vie, montrer son engagement

    People focus
    Alignment of service focus and Proprietary technology
    Lives. the values and deliver on commitment

    Cons

    Cette entreprise aurait parfois besoin d'une plus grande équipe pour des résultats constants

    This is a company that would sometimes need to have a larger global team to deliver consistantly

    Advice to ManagementAdvice

    Investir dans l'approche du marché supérieur

    Invest in the above market approach

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Hogg Robinson Group

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