There are newer employer reviews for Hogg Robinson Group
There are newer employer reviews for Hogg Robinson Group

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nice small company feeling for a large global company

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Hogg Robinson Group

Recommends
Approves of CEO
Recommends
Approves of CEO

Pros

Values employees - gone to extreme lengths to only make a small number of redundancies in the difficult economic environment in 2008 and 2009

Cons

Quite slow moving, takes a long time between announcements of change to see anything happen - a lot of people have been at the company for a long time so can be bottlenecks.

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  1. Call Centre Travel Agency!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Cousellor - Loyalty
    Former Employee - Travel Cousellor - Loyalty

    I worked at Hogg Robinson Group

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The benefits package is quite comprehensive, and the travel FAM allowance is also a bonus. Some supervisors are very competent and eager to improve the work environment.

    Cons

    The staff are treated poorly. It is a call centre environment, and there is a high level of pressure placed on the employees to be as fast as possible. This tends to result in errors being made, which results in more stress for the employee.

    Advice to Management

    You have to determine if your priority is to answer calls quickly, or to provide excellent service. You cannot have both with the number of staff you have. With high call volumes come added stress and a depreciation in the quality of customer service. If you would like to ensure errors are not made, and excellent customer service is provided to your clients, you have to hire more staff.


  2. Mixed Feelings

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Farnborough, Hampshire, South East England, England (UK)
    Former Employee - Anonymous Employee in Farnborough, Hampshire, South East England, England (UK)

    I worked at Hogg Robinson Group

    Approves of CEO
    Approves of CEO

    Pros

    Couldn't fault the fantastic working environment and facilities, handy location (right next door to station, ideal for commuting) and the general social ethic in the office.

    Cons

    From my experience, direct management wasn't the greatest - very little support in a new role made settling in more difficult than it needed to be. A strange mix of some absolutely fantastic employees and some who could best be described as being stuck up and having little to no time for the relative juniors in the office.

    Advice to Management

    No advice as such - would have preferred a manager who took more of an interest in the work you were producing rather than being so hands off.


There are newer employer reviews for Hogg Robinson Group
There are newer employer reviews for Hogg Robinson Group

See Most Recent

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