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Good company, but hotels are individually owned and managed

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Front Desk Agent in Ludington, MI
Former Employee - Front Desk Agent in Ludington, MI

I worked at Holiday Inn Express full-time (Less than a year)

Pros

Good discount on other IHG hotels throughout the country. For every person you sign up for Priority Club, as a front desk agent, you get a dollar cash. This easily adds up to $10+ per month.

Cons

Each hotel is individually owned so management varies at each place. In regards to Priority Club each hotel has to sign up a certain number per month. So the pressure to get new members can be intense during slower months.

Advice to Management

To the specific hotel in Ludington, pay your employees more. For what you ask them to be responsible for they deserve for than $7.50-8.00 an hour.

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  1. I enjoyed working for the company and it's employers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Representative in Fayetteville, NC
    Former Employee - Guest Service Representative in Fayetteville, NC

    I worked at Holiday Inn Express full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    The unique ability of reaching out to guest before, during and after their stay and the backing of management in guest related incidents.

    Cons

    Not being able to fit in with the organizations established methods of operation

    Advice to Management

    Reexamine training procedures.


  2. AGM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant General Manager
    Current Employee - Assistant General Manager

    I have been working at Holiday Inn Express full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great guests, hours were ok , Great employees

    Cons

    Going on 8 years. No room to grow. GM/s keeping staff behind on IHG regulations/guest supply.

    Advice to Management

    RVP's visit your properties more often. Engage in a conversation with all employees. Support employees ideas/concerns. Keep up with evaluations and raises. After all the employees make the difference for the guests. If you want more $$$ than prove it starting with you valued employees.


There are newer employer reviews for Holiday Inn Express
There are newer employer reviews for Holiday Inn Express

See Most Recent

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