There are newer employer reviews for Holiday Inn Express
There are newer employer reviews for Holiday Inn Express

See Most Recent

Fun interactions with co-workers and customers.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Guest Service Representative in Philadelphia, PA
Current Employee - Guest Service Representative in Philadelphia, PA
Recommends
Neutral Outlook

I have been working at Holiday Inn Express part-time (More than a year)

Pros

Fun work environment, especially in the evenings. The work environment was uptight when managers were around but in the evenings when only the front desk assistant manager is around things are more relaxed. They hire several time-part employees instead of hiring 1 or 2 full-time employees. This way they don't have to give benefits to most of their employees.

Cons

Management really didn't care about their front desk employees. Not a lot of training for new employees and basically no opportunity to move into more senior positions if you start out in the front desk.

Advice to Management

Management should pay attention to their per/hour workers. They should at least learn their names.

Other Employee Reviews for Holiday Inn Express

  1. Helpful (1)

    Beautiful Work Setting!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Manager in Santa Barbara, CA
    Former Employee - Guest Service Manager in Santa Barbara, CA
    Recommends
    Neutral Outlook

    I worked at Holiday Inn Express full-time (More than a year)

    Pros

    This was an ideal job for anyone who takes personal pleasure resolving guest disputes. Management gives a lot of latitude with granting the Guest Service Manager the authority to resolve disputes which is invaluable.

    Cons

    Although training seminars are provided and encouraged "best practices" are not implemented in the workplace which is too bad. Holiday Inn requires ongoing seminars from all of their management staff but if what is learned is not implemented then you lose the value of those investments.

    Advice to Management

    When employees that I had faced personal problems I had suggested taking advantage of your "Employee Assistance Program" because I saw valuable employees that could have been saved. Unfortunately I was overruled. To have this in place and not take advantage of it is not only disappointing but misleading.


  2. Good company, but hotels are individually owned and managed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Ludington, MI
    Former Employee - Front Desk Agent in Ludington, MI

    I worked at Holiday Inn Express full-time (Less than a year)

    Pros

    Good discount on other IHG hotels throughout the country. For every person you sign up for Priority Club, as a front desk agent, you get a dollar cash. This easily adds up to $10+ per month.

    Cons

    Each hotel is individually owned so management varies at each place. In regards to Priority Club each hotel has to sign up a certain number per month. So the pressure to get new members can be intense during slower months.

    Advice to Management

    To the specific hotel in Ludington, pay your employees more. For what you ask them to be responsible for they deserve for than $7.50-8.00 an hour.


There are newer employer reviews for Holiday Inn Express
There are newer employer reviews for Holiday Inn Express

See Most Recent

Work at Holiday Inn Express? Share Your Experiences

Holiday Inn Express

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.