Holland & Barrett Retail

  www.hollandandbarrett.com
  www.hollandandbarrett.com
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2 people found this helpful  

Expect a lot for very little- Very high turn over of staff

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Supervisor
Current Employee - Supervisor

I have been working at Holland & Barrett Retail part-time for less than a year

Pros

25% discount.
A lot of Staff are passionate & a pleasure to work with.
Earn Commission- depending on selling own brands & how busy your store is & how many people are working- mine was a quiet store -Average was an extra £40 a month

Cons

Depends on your Manager to a degree the experience you have.
Weekly Secret shoppers.
Training updates & the amount of home study you have to do.
Knowledge people expect you have.
Not getting paid for covering other stores.
Paid monthly for minimum wage.
Lone working a lot.
Very high pressure sales for Supervisors level & upwards.
Ask open questions to everyone who enters the store & link sell 4 items to every customer Plus ask them about rewards cards & sell the magazine to them.
20% discount to the customer if you can't answer their question.
Weekly performance reviews.
Only paid between 8.45 and 5.30 but you have to be their 8.00 at the latest and if promotion change you could be there till 7.00-8.00pm. (Remember you lone trade a lot)

Advice to ManagementAdvice

Read the cons please.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

34 Other Employee Reviews for Holland & Barrett Retail (View Most Recent)

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  1. 2 people found this helpful  

    I can't afford to work for H&B

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor
    Current Employee - Supervisor

    I have been working at Holland & Barrett Retail part-time for less than a year

    Pros

    Fun people to work with

    Cons

    Not being paid
    Staff exploitation

    Advice to ManagementAdvice

    You can't expect people to work for nothing

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    Shameless at times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Sheffield, England (UK)
    Current Employee - Sales Associate in Sheffield, England (UK)

    I have been working at Holland & Barrett Retail part-time for more than a year

    Pros

    If you work at a good store then you can end up with some excellent colleagues and interesting, regular, customers. It certainly improves social skills.

    Knowledge can certainly be increased on a number of factors from medical conditions to, of course, herbal medicine. Even if you don't believe herbal medicine works (I know some do, due to the science of it), knowing about conditions does help.

    Cons

    The management from Area upwards are generally self-serving fools who will push on anybody below them to increase their own bonuses come year end.

    They don't even care to lie to you when you are finally in the door, everything is profit profit profit and if that is at the expense of the customer, so be it.

    Every system in the company is needlessly outdated. The tills are barely functional at the best of times. The constant training updates, always ending with a "How to sell this and a minimum of 3 extra products" part, hinder the ability to actually work on what should be priority - customers.

    I know of a number of people who have got jobs in higher-paying areas, who have not done their job and sometimes outright not bothered even turning up multiple times which would be a firing offense, but due to relatives/favors from others have not been punished.

    Prices keep rising exponentially and it all requires more and more paper. Constant promotional changes, updates, random bits of information. In a small store like what I am in, we go through maybe 50 pages of A4 paper a week (that is a low ball) and it wastes money. That and the price hikes are insufferable, especially since the company make a large profit on them even when they are on sale at half price.

    Finally, the HR and PR departments are non-existent, and the people who work there simply aren't doing there jobs. I have lost out on money in the past and at times had to wait over 5 months for it to come through, with me hounding them every pay check that it hadn't. PR department just don't know how to advertise which brings in confused customers, or not enough.

    Advice to ManagementAdvice

    Hire people who can actually manage payroll, HR and PR.

    Stop creating a culture of store vs store and one of honesty, where a person higher up can't keep somebody close to them working in a very busy store that pays higher than those around it even though that person has been accused by his colleagues of skipping work without contacting (leaving them understaffed), outright turning up and not working, and more.

    Stop doing training updates every two weeks, alongside promotions every 2-5 weeks, alongside other random things, alongside planograms that don't even match the stores, often having stock discontinued 1+ years back. It wastes everybodies time and money.

    New till and computing system. Everything is massively out of date and barely functional.

    Bring the company into the present. Web-presence is atrocious, there is no out-of-store support like a simple app for Android/IPhone. All this could be sorted by listening to people who actually do the work and keep the customers coming back. Not management fools who think up of such as "ISWOT" (which is failing because it's telling people to go in happy, when they get treated like dirt from those above them).

    Finally, allocate more actual working hours for stores. Your working practices are downright illegal, outright forcing people to go in before work (delivery/promo) and stay after work (promo) to do things because a number of stores don't even get allotted the hours needed for basing customer support, nevermind actually doing other things.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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