There are newer employer reviews for Home Retail
There are newer employer reviews for Home Retail

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Helpful (1)

Vey Old Fashioned, Siloed and Territorial, Bad Facilities

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Contractor - Business Analyst in Milton Keynes, England (UK)
Former Contractor - Business Analyst in Milton Keynes, England (UK)

I worked at Home Retail as a contractor (More than a year)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Deep Retail Infrastructure and Systems

Cons

Very Old Fashioned
They Don't Hire the Best People As They Pay Low

Advice to Management

Hire Less But Better People
Force Established Players to Break Down Siloes
Systemise Work Instead of Having Deep Knowledge Only in People's Heads

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  1. An excellent employer - which is why I gave them over 20 years service.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Buyer in Milton Keynes, England (UK)
    Former Employee - Senior Buyer in Milton Keynes, England (UK)

    I worked at Home Retail full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Home Retail Group are a fair and good employer. They expect a very high standard of work, professionalism and commitment from their staff but recognise and reward excellent performance very well. They support their staff providing good training and always try to promote from within. They offer good opportunities to move between departments and within the group. Senior management effectively communicate all changes in company objectives so all management grades on clear on what has changed and why. A first rate retailer and exceptional employer.

    Cons

    They are sometimes unrealistic in their expectations of what their teams can deliver in tight timescales given. This can frustration within teams.

    Advice to Management

    Give teams more realistic timescales to meet deadlines so the quality and quantity of output is maximised.


  2. Awful Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Stafford, TX
    Former Employee - Customer Service Advisor in Stafford, TX

    I worked at Home Retail part-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Staff Discount - a whopping 10%, 20% at Homebase.
    Share Save Scheme
    Free Drinks
    Free car parking
    On site canteen
    Discounted products with Unilever

    Cons

    The staff are expected to give their lives to the company. The flexible working rota is all one-sided to suit the company, then you get an e-mail telling you that if you don't like it there are plenty more people who would be happy to take your place!

    You progress by who you know, not what you know. The team leaders are mostly bone-idle and couldn't do a customer service advisers job if their life depended on it. The management are bullies from the call centre manager down.

    The work is stressful, repetitive and monotonous, you are managed and watched constantly, you are open to abuse from customers and no support from the team leaders. The whole set up is unprofessional and the targets are unrealistic. You are treated like children, the pay is abysmal, and the staff are dispensable.

    Morale is constantly low, the average age of the team leaders is about 24, and their professionalism (or lack of it) is questionable to say the least.
    .

    Advice to Management

    Move the CSLs around a bit. Stop the cliquey, gossiping, giggling culture and employ team leaders and managers who can set an example and treat the staff like human beings.


There are newer employer reviews for Home Retail
There are newer employer reviews for Home Retail

See Most Recent

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