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The customers were great, the management left much to be desired, no experience.

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - HAC Homowner Advocate Consultant in Golden, CO
Former Employee - HAC Homowner Advocate Consultant in Golden, CO
Doesn't Recommend

Pros

Contacting customers and interacting with them was very pleasing. I would often receive compliments from the customers on my work that I would provide to them.

Cons

Management experience was lacking, mostly people that had previously flipped burgers. No real sales experience or appreciation of those that did have expert sales experience. Never any recognition from management, only from the customers.

Advice to Management

Hire professional sales personel, examine their achievments in sales, and how those achievments could further the business and the employees.

Other Employee Reviews for HomeAdvisor

  1. Helpful (2)

    No chance to advance

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Golden, CO
    Current Employee - Customer Service Representative in Golden, CO
    No opinion of CEO

    Pros

    Opportunity to make bonuses is good Management genuinely cares about employees

    Cons

    No chances to advance without outside experience. I have been at SM for 5 years and they wouldn't even give me an interview for a manager position even though I have worked in 4 different departments and have never had any performance warnings. Kind of biased if you ask me

    Advice to Management

    Look around you, your workers can't barely afford new clothes, give price of living raises at least


  2. Helpful (1)

    You are a number on a speadsheet

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Golden, CO
    Former Employee - Customer Service Representative in Golden, CO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great place for younger crowd, place to meet friends, at times good for the wallet. Your ideas can sculpt the future of the company. The senior management team is something to aspire to be. Great for the resume.

    Cons

    Job treatment is inconsistent- you can do the same thing one day and be promoted and the other day fired. The managers are not really managers, more in line with interior decorators, the real managing is left up to senior management and their spreadsheets. If you ever visit the floors are done up like you are at a daycare center. Giving gold stars out as if that replaces a pay check. Ideas at this place are golden be careful who you tell as managers and directors are out to kill. You cant grow financially here, pay for salaried positions is 30 - 40 percent under averages. Most companies reward you for moving up and more responsibility, here they assume you like the abuse

    Advice to Management

    You cant expect people to grow at a company that doesnt pay. the companies pay structure isnt inline with industry averages therefore people move on. There will be a point when competitors catch up and servicemagic this could have been prevented by paying your best employees to stay around.


There are newer employer reviews for HomeAdvisor
There are newer employer reviews for HomeAdvisor

See Most Recent

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