Horseshoe Bay Resort

  www.hsbresort.com
  www.hsbresort.com
There are newer employer reviews for Horseshoe Bay Resort

 

Not all expected

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Horseshoe Bay Resort

Pros

Great people to work with

Cons

Not so great people to work for, pay decent for managers, but could use some work for hourly

Advice to ManagementAdvice

Appreciate your employees

Doesn't Recommend

3 Other Employee Reviews for Horseshoe Bay Resort (View Most Recent)

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  1.  

    Unrealistic expectations from an inexperienced CEO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Guest Services Manager in Horseshoe Bay, TX
    Current Employee - Guest Services Manager in Horseshoe Bay, TX

    I have been working at Horseshoe Bay Resort

    Pros

    Beautiful place to work and live
    Guests can be awesome to deal with
    Culture of hourly staff is great, I really enjoyed the staff beneath me, they worked hard for me
    There are good Managers here, you just may not work for them

    Cons

    VERY inexperienced CEO with no work history, his Family owns the resort. He has no concept of logistics. Last minute changes to hours of operation abound, no consistency across the board.
    For Managers, budget constraints are tied to things beyond your department's control, and you are forced to operate within them at the cost of Service standards.

    This is NOT a good career move for a Hospitality professional, stick with Marriott if you can.

    By my count we lost over 75 Management level staff members in less than 18 months. Huge management turnover, not conducive to a growing Resort. Gone through 3 General Manager Figures in as many years.

    Staff is not valued, I was asked to fire good employees because of minor infractions that barely warranted a write up.

    CEO and Ownership family will take up a lot of your time, asking for things that are hard to accomplish during periods of high occupancy, making it impossible to please guests without offending ownership and vice versa.

    All outlets are constantly understaffed, with a huge emphasis on "No Overtime".

    Advice to ManagementAdvice

    Hire a CEO from elsewhere with an actual Resume', keep the family out of running the business. Hire competence, and give the hired Management a chance to run things before changing everything. Value your hourly staff more, they truly are your most valuable resource but you have been telling them point blank that they are replaceable and very easily so.

    Doesn't Recommend
  2.  

    Great place

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Horseshoe Bay Resort

    Pros

    Learned a lot about hospitality industry. The place is beautiful and if you like golf that's the place to be.

    Cons

    Not so open minded about different cultures. Slowly they're trying to change that but it's going to take a while.

    Advice to ManagementAdvice

    Learn more about different cultures

There are newer employer reviews for Horseshoe Bay Resort

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