HostGator.com

www.hostgator.com
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Very Nice Company to Work For

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Support in Houston, TX
Current Employee - Support in Houston, TX

I have been working at HostGator.com full-time (less than a year)

Pros

Free Lunch
Free Snacks
Plenty of Coffee
Great equipment.
Friendly Atmosphere

Cons

Training is available, but often times it is too busy to get it.
Pay is a little lower than average for this industry.

Advice to ManagementAdvice

Setup a better training sysytem
Setup a grievance system.

Recommends
Positive Outlook
Approves of CEO

222 Other Employee Reviews for HostGator.com (View Most Recent)

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  1.  

    Mislead from the very beginning...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Systems Administrator I in Austin, TX
    Current Employee - Linux Systems Administrator I in Austin, TX

    I have been working at HostGator.com full-time (less than a year)

    Pros

    They have a free "meal" for each shift that rivals prison food...they way that the ticket response statistics are structured and the raw amount of tickets, etc. which come in on a daily basis there's a very good possibility to make decent bonuses for being above your quota every pay period.
    The pro side of hourly based salary is whenever you clock out you leave your work at work you'll never be called into work in the middle of the night or on your day off which has its advantages.

    Cons

    Most everything, the flexible schedules can become not so flexible whenever you need them to be flexible. Mislead concerning the salary, they had me to believe that I was to be a salaried employee but I came to learn that I was hourly instead; at the time I thought it to be a con but it could be either I suppose.

    Advice to ManagementAdvice

    Need to get a idea of the moral of the company, be an employee for a day or a week and see things from your workers point of view. The lunch is supposed to be a perk but the company is so cheap they don't want to spend enough money to get any decent food. Allowing employees to take a normal lunch and compensate them via they're pay checks might be a better idea.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Almost two years now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Linux Systems Administrator I in Austin, TX
    Current Employee - Linux Systems Administrator I in Austin, TX

    I have been working at HostGator.com full-time (more than a year)

    Pros

    Wide variety of subjects to learn with education classes on each. Plenty of places to ask for questions about the technology, company specific setups and utilities, and of course the freedom to use Google and your brain to find a solution.

    Lots of bonuses like massages, free lunches, benefits and flexible hours. There are a variety of specialized areas and they do well on encouraging you to find where you want to go and providing tools to help. They listen to feed back very well, and very quickly. I asked about flow charts so I could better understand the overall view of how the systems work together and by the end of the week there were posters around the office with a few different flow charts on the different parts.

    There are also a variety of internal use sites, such as the employee suggestion box. Each post is available to the company, with the option to post anonymously. Votes can then be cast or changed at anytime, with comments back and forth with other employees as well as management. More so that this, they actually use this to improve the company, inside and out.

    Cons

    They base a lot of your worth on customer feedback, but do not work to ensure that it is fair. To specify, such as when an overseas customer who believes that a 1 out of 10 is the best rating you can give, and says so in their email, you still get docked with a bad rating. This then hurts bonuses, and is only mentioned because this has not changed since I've worked there. Almost two years now.

    Advice to ManagementAdvice

    Honestly, just keep it up. You guys rock.

    Recommends
    Positive Outlook
    Approves of CEO
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