There are newer employer reviews for HostGator.com

2 people found this helpful

Never again

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Front Line Representative in Austin, TX
Current Employee - Front Line Representative in Austin, TX

I have been working at HostGator.com full-time

Pros

The people are friendly, massage days are nice. Ample parking now that we are in a new building. Paid lunches daily.

Cons

Repetitive mind numbing calls back to back, concerned more with quantity then quality for ridiculous quotas. We are just a number here. The pay is very lacking for the amount of rubbish that we have to deal with on a daily basis. If you want a raise be prepared to jump through many hoops. I have been lied to and taken advantage of to help land big contracts here and all that has happened was back to the front lines with you.

The move to the new data center was terrible. So many angry people all day for about 9 months. That was painful. Since the buy out it's been a call center mentality. Things are looking bleak. At least we have more desks now and can hire more people since the move to the new building. The question is can we get them to stay.....

Advice to ManagementAdvice

Long time agents are burnt out, please do something to revitalize us. Get us off the front lines and onto something new. Or lose us.

Doesn't Recommend
Negative Outlook
Approves of CEO
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  1. 1 person found this helpful

    Have tough skin, and you'll be alright

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Junior Administrator in Houston, TX
    Former Employee - Junior Administrator in Houston, TX

    I worked at HostGator.com full-time (less than a year)

    Pros

    There was free lunch, no dress code, and plenty to learn. At Hostgator I was able to learn a ton things about troubleshooting website issues. Issues could stem from php, sql, html, css etc.

    Cons

    The only con with the company for me was the fact that some of the customers were complete jerks, and had the ability to totally destroy your good day. One thing I can say is that if you don't like being yelled at do not work here as a Junior Administrator, customers will tare you apart.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Good place for experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Junior Administrator Level I in Houston, TX
    Former Employee - Junior Administrator Level I in Houston, TX

    I worked at HostGator.com full-time (more than a year)

    Pros

    Good training, and opportunity to quickly gain experience. Free lunch. No dress code. Laid back environment.

    Cons

    Lack of supervision/oversight - you are largely thrown onto the floor with minimal guidance. Some of the metrics are very difficult to achieve, especially on certain days/shifts.

    Advice to ManagementAdvice

    Add more structure for new employees, and increases resources available for new hires. Reevaluate some of the metrics used for performance.

    Recommends
    Approves of CEO
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