Hotel Bel Air

  www.hotelbelair.com
  www.hotelbelair.com
There are newer employer reviews for Hotel Bel Air

1 person found this helpful  

Lack of executive support, no employee respect or safety concerns, overworked - yet not enough hours

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - SPA Coordinator in Los Angeles, CA
Current Employee - SPA Coordinator in Los Angeles, CA

I have been working at Hotel Bel Air full-time (more than an year)

Pros

Beautiful hotel property, hard to not love the Bel-Air. Encouraging engage training, fantastic cafeteria and benefits such as acupuncture/medical/dental, perks such as 3 free nights at a property, reputation of what is the Bel-Air...really on the verge of what I think will be an amazing hotel for employees and guests. Customer-satisfaction and intimate setting to truly devote to customer-care. Awesome Christmas party and incentives, like cash awards for good service. Inspiring town-hall meetings and excellent verbage / mission statement from the hotel itself.

Cons

Lack of executive management support in individual departments. No loyalty to long-term staff members, recently let go of long-term employees. Turn over in management is high. 30 hrs is considered full-time, will turn a blind-eye if need be instead of hiring or prepping staff. Set up for failure due to lack of physical resources, not always a supervisor at reach & generally understaffed hours for a given shift. Difficult to achieve more than 34 - 38 hours. Does not like to provide overtime. Hotel itself is low on funds, owned by a prince. Serve many royals and wealthy 1%, often times treated like lower class. Not always willing to tip, depending on department. demanding guests and due to the wealth, protocol changes in respect to how much a guest is spending. Can be difficult to gauge proper boundaries and when it's ok to say "no" even when request endanger employee.

Advice to ManagementAdvice

Simply listen to your staff and provide basic support, a little appreciation will spread miles and create a solid devotion to the Dorchester team.

Doesn't Recommend
Positive Outlook

5 Other Employee Reviews for Hotel Bel Air (View Most Recent)

Sort: Rating Date
  1.  

    Overworked, micromanaged, and not empowered to act in confidence.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Evening Server in Los Angeles, CA
    Current Employee - Evening Server in Los Angeles, CA

    I have been working at Hotel Bel Air full-time (more than an year)

    Pros

    Benefits, Wine Knowledge, Good Tips

    Cons

    Overworking
    Terrible Management in the Restaurant

    Recommends
    Neutral Outlook
  2.  

    Hotel Bel Air - Los Angeles

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at Hotel Bel Air (more than an year)

    Pros

    Great employee cafeteria!
    Beautiful property.
    Elegant Rooms.

    Cons

    Ignorant people running parts of this hotel.
    Low pay. This five star hotel going downhill.

    Advice to ManagementAdvice

    Listen to employees. Be more open to creative ideas. Not everyone with a college degree has common sense or knows exceptional customer service.

    Recommends
    Negative Outlook
There are newer employer reviews for Hotel Bel Air

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