Hotels.com

  www.hotels.com
  www.hotels.com
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Fast-paced work environment where people are sometimes forgotten

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Hotels.com

Pros

This is a fast-paced work environment. A new idea might get discussed in the morning that leads to a change proposal. That proposal might be approved by lunch time and the wheels are turning to make it happen by the end of the day. The company is well known and respected in business circles, and there seems to be a lot growth potential.

Cons

Sometimes, the fast pace is difficult to handle. Though decisions can be made very quickly, they are sometimes not well thought through. Most of the mid-level managers are in their early 30's which means they are energetic and enthusiastic. But that also means that they lack deep business experience and a long-term perspective. It is almost like the company operates for today with no consideration for yesterday and little worry about the long-term future. I also felt like there was little concern for people. There was a sort of "take it or leave it" attitude toward employees. So, if you didn't like it, you could leave. There were no employee morale building programs and there was absolutely no concern about keeping employees satisfied so they would stay for the long term.

Advice to ManagementAdvice

Build a long term vision for the company. Treat employees as assets that you invest in for the long term. Develop top-notch employees and give them a reason to feel invested in the future of the company. Watch out for hot shot managers and VPs who are just trying to show off and deliver one time solutions to help build their resumes.

Disapproves of CEO

37 Other Employee Reviews for Hotels.com (View Most Recent)

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  1.  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Specialist in Springfield, MO
    Current Employee - Travel Specialist in Springfield, MO

    I have been working at Hotels.com full-time (more than 5 years)

    Pros

    Travel benefits, a lot of vacation time. positive environment.

    Cons

    I don't have any cons about working here.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Felt like a prison, and the phone were shackles

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Agent in Springfield, MO
    Current Employee - Sales Agent in Springfield, MO

    I have been working at Hotels.com full-time (less than an year)

    Pros

    If you're unbelievably good at telesales and enjoy a fast-paced work environment in which "positive thinking" and a cheerleader mentality win the day, you'll love it here and you will probably make good money. For those invested in the job, there are opportunities to move upward.

    Cons

    If you're an average-to-good telesaleperson, you'll make slightly above minimum wage, like most people here do. Success depends largely on ruthlessness and an "us versus them" approach to customer service.

    Whether or not you make commission depends on many different factors, a large percentage of which lie totally outside of your control. This has been especially true ever since they implemented a phone system that directs high-paying customers to high-selling salespeople, and low-paying customers to low-selling salespeople, resulting in a vicious circle.

    People are marked off for taking bathroom breaks outside of pre-allocated break times, regardless of whether or not they have notes from a doctor.

    There is a fake "cheerleader" atmosphere that many will find cloying and off-putting. The building itself can start to feel like a prison after a while, and you will be marked off for taking bathroom breaks outside of your pre-allocated break times, regardless of whether or not you have a doctor's note.

    Hotels.com are particularly bad at working with the disabled, refusing to assist those who have trouble walking with parking issues. Additionally, it's like pulling teeth to get them to accommodate the disabled with the necessary seating arrangements. Those with hearing problems will have to pay out of their own pockets to acquire a special headset.

    Finally, hotels.com are big fans of changing the terms of your contract without warning. Be very careful before agreeing to new terms.

    Advice to ManagementAdvice

    Positive: Keep up the good work when it comes to motivating your employees and making them feel at ease. Most managers genuinely excel in this area. It is not because of, but rather in spite of your management efforts that many of us are dissatisfied with our job.

    Negative: Don't lie so much to your employees. Many of us are a lot smarter than you think, and to us it's obvious when you're playing mind games.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Hotels.com

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