There are newer employer reviews for Hotels.com

Helpful (5)

LodgOps Dept-Dallas, incompetent team leads, supervisors who are promoted with no experience. Bad mgmt.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Lodging Support Services Agent in Dallas, TX
Former Employee - Lodging Support Services Agent in Dallas, TX

I worked at Hotels.com full-time (less than a year)

Doesn't Recommend
Neutral Outlook
Disapproves of CEO
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Pros

$14.00 PER hour with a temp agency.

Cons

$8.00-$12.00 per hour for direct-hire. Promotion based on favoritism. Employees who no-show/no-call are always good employees as long as they BROWN-NOSE shamelessly to all team leads & supervisors. Your faithful moral ethnics mean absolutely nothing here. The call center is crawling with ghetto agents, ghetto supervisors, ghetto team leads. No one cares because QA does not exist. Customers consistantly receive unbelieveably bad service and get hung up on because agents & mgmt knows QA is nonexistent. This job may be okay as long as you kiss everyone's butt regardless of how you are treated, regardless of how hard you work, and without recognition and/or reward. DEAD END JOB. There are some people who have been working 5+ years in the same dept without recognition nor promotion, and a ridiculous pay raise. But most ghetto folks will accept their fate there because they do not know any better. Until management decides to fire the whole call center for the umpteenth time. DON'T WASTE YOUR TIME HERE SERIOUSLY.

Advice to Management

Get some ethics & morality. But this company is probably run by the same thinking of its ghetto employees. How can you teach the unwilling? Get better computer systems...oh wait, you don't need it as long as employees are hanging up on customers.

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  1. Helpful (1)

    Waited my whole career for a job like this

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager in Dallas, TX
    Current Employee - Marketing Manager in Dallas, TX

    I have been working at Hotels.com full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Competitive compensation
    Generous benefits/vacation/employee perks
    Open-door policy with senior management
    Culture that acknowledges and rewards people who deliver results
    Team-building activities
    HR involvement to act on areas of improvement as pointed out by employees

    Cons

    The departments are very separate in nature--meaning the peachy culture of one department doesn't necessarily spill over to others in the company which would explain the negative reviews received. Each business unit leader runs their ship differently and whereas some people may feel like the core benefits of the company are good, their quality of life at work is lackluster. Personally, my quality of life at Hotels.com has been nothing short of amazing.

    Advice to Management

    There should be a universal initiative from leadership to ensure that all business units are offering their employees access to the same quality of life-at-work.

  2. Telesales Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hotel Sales in Springfield, MO
    Former Employee - Hotel Sales in Springfield, MO

    I worked at Hotels.com full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The job can be a lot of fun and interesting.

    Cons

    Management is inept. They often make business decisions based on emotion, rather than employee qualifications.

    Advice to Management

    Give all your agents an equal playing field to earn the same money (ie. quit routing the money making calls to only certain agents) and promote employees based on their abilities and job performance, not who you'd like to have lunch with.

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