There are newer employer reviews for Hotels.com
There are newer employer reviews for Hotels.com

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Great company that always challenges the norm and is willing to think outside the box

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Marketing in Dallas, TX
Current Employee - Marketing in Dallas, TX
Recommends
Positive Outlook
Approves of CEO

I have been working at Hotels.com full-time

Pros

Small enough to allow flexibility in projects and the ability for each person to wear many hats

Cons

Not enough roles to allow for long term growth at the company

Other Employee Reviews for Hotels.com

  1. Helpful (5)

    LodgOps Dept-Dallas, incompetent team leads, supervisors who are promoted with no experience. Bad mgmt.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lodging Support Services Agent in Dallas, TX
    Former Employee - Lodging Support Services Agent in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Hotels.com full-time (Less than a year)

    Pros

    $14.00 PER hour with a temp agency.

    Cons

    $8.00-$12.00 per hour for direct-hire. Promotion based on favoritism. Employees who no-show/no-call are always good employees as long as they BROWN-NOSE shamelessly to all team leads & supervisors. Your faithful moral ethnics mean absolutely nothing here. The call center is crawling with ghetto agents, ghetto supervisors, ghetto team leads. No one cares because QA does not exist. Customers consistantly receive unbelieveably bad service and get hung up on because agents & mgmt knows QA is nonexistent. This job may be okay as long as you kiss everyone's butt regardless of how you are treated, regardless of how hard you work, and without recognition and/or reward. DEAD END JOB. There are some people who have been working 5+ years in the same dept without recognition nor promotion, and a ridiculous pay raise. But most ghetto folks will accept their fate there because they do not know any better. Until management decides to fire the whole call center for the umpteenth time. DON'T WASTE YOUR TIME HERE SERIOUSLY.

    Advice to Management

    Get some ethics & morality. But this company is probably run by the same thinking of its ghetto employees. How can you teach the unwilling? Get better computer systems...oh wait, you don't need it as long as employees are hanging up on customers.


  2. Helpful (1)

    Waited my whole career for a job like this

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Dallas, TX
    Current Employee - Marketing Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hotels.com full-time (More than a year)

    Pros

    Competitive compensation Generous benefits/vacation/employee perks Open-door policy with senior management Culture that acknowledges and rewards people who deliver results Team-building activities HR involvement to act on areas of improvement as pointed out by employees

    Cons

    The departments are very separate in nature--meaning the peachy culture of one department doesn't necessarily spill over to others in the company which would explain the negative reviews received. Each business unit leader runs their ship differently and whereas some people may feel like the core benefits of the company are good, their quality of life at work is lackluster. Personally, my quality of life at Hotels.com has been nothing short of amazing.

    Advice to Management

    There should be a universal initiative from leadership to ensure that all business units are offering their employees access to the same quality of life-at-work.


There are newer employer reviews for Hotels.com
There are newer employer reviews for Hotels.com

See Most Recent

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