There are newer employer reviews for Hotels.com

 

Hotels.com

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Supervisor  in  Arlington, TX
Former Employee - Supervisor in Arlington, TX

I worked at Hotels.com full-time

Pros

Great benefits, good insurance. Good employee discount program.

Cons

Management is sometimes more company centric.

Recommends
Positive Outlook
No opinion of CEO

29 Other Employee Reviews for Hotels.com (View Most Recent)

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  1.  

    Great company that always challenges the norm and is willing to think outside the box

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing  in  Dallas, TX
    Current Employee - Marketing in Dallas, TX

    I have been working at Hotels.com full-time

    Pros

    Small enough to allow flexibility in projects and the ability for each person to wear many hats

    Cons

    Not enough roles to allow for long term growth at the company

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    LodgOps Dept-Dallas, incompetent team leads, supervisors who are promoted with no experience. Bad mgmt.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lodging Support Services Agent  in  Dallas, TX
    Former Employee - Lodging Support Services Agent in Dallas, TX

    I worked at Hotels.com full-time for less than a year

    Pros

    $14.00 PER hour with a temp agency.

    Cons

    $8.00-$12.00 per hour for direct-hire. Promotion based on favoritism. Employees who no-show/no-call are always good employees as long as they BROWN-NOSE shamelessly to all team leads & supervisors. Your faithful moral ethnics mean absolutely nothing here. The call center is crawling with ghetto agents, ghetto supervisors, ghetto team leads. No one cares because QA does not exist. Customers consistantly receive unbelieveably bad service and get hung up on because agents & mgmt knows QA is nonexistent. This job may be okay as long as you kiss everyone's butt regardless of how you are treated, regardless of how hard you work, and without recognition and/or reward. DEAD END JOB. There are some people who have been working 5+ years in the same dept without recognition nor promotion, and a ridiculous pay raise. But most ghetto folks will accept their fate there because they do not know any better. Until management decides to fire the whole call center for the umpteenth time. DON'T WASTE YOUR TIME HERE SERIOUSLY.

    Advice to ManagementAdvice

    Get some ethics & morality. But this company is probably run by the same thinking of its ghetto employees. How can you teach the unwilling? Get better computer systems...oh wait, you don't need it as long as employees are hanging up on customers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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