Hotels.com

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Hotels.com don't work here

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Telesales Agent  in  Springfield, MO
Current Employee - Telesales Agent in Springfield, MO

Pros

Really laid back atmosphere. You can chew tobacco and work on the phones. Wear what you want to. Go out and smoke when you want to. Okay for people who are in school and plan on leaving in a year or so.

Cons

You get paid $0 for all of your sales if you are not within the 4% average for the center for days or nights, whichever shift you work. Base pay is a mere $9 per hour. You get calls from people who don't know you are Hotels.com. They hang up after they find out who you are much of the time. Company tends to put all the fault on the employees instead of making the pay grid better and easier to attain commission. No matter what the issue is, the company blames the employee and says the employee can do better. Many get fired for not meeting their goals which are made higher by people who cheat in the first place. Basically no feedback on performance and hardly any team meetings. No where to go here, dead end job. Building filthy, bathrooms cleaned once a week. System very slow on computers. Lot of chiefs, people who think they run the place

Advice to ManagementAdvice

Need to be in the employees' shoes and see what they have to deal with.

Doesn't Recommend
Disapproves of CEO

Other reviews for Hotels.com

  1.  

    Hard sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Inside Sales Agent  in  Arlington, TX
    Former Employee - Inside Sales Agent in Arlington, TX

    Pros

    There are visits by hotels from all over the world and they give out goodies.

    Cons

    It's definitely sales driven and can be overbearing.

    Advice to ManagementAdvice

    Lighten up on the hired help.

    No opinion of CEO
  2.  

    Work with fun, super smart and creative people on new challenges every day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Big open planned office in a central part of London. Big roof terrace which is great during the summer. The benefits package is pretty good and includes a fair few travel perks. Not a pro for everyone but you get to travel quite a bit for work which can be good fun.

    Cons

    Can push the boundaries even more than we have done and create more of a balance between using data and listening to what our customers are telling us. Though this has been addressed more this year.

    Recommends
    Positive Outlook
    Approves of CEO
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