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29 Employee Reviews (View Most Recent)

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  • Work/Life Balance
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1 person found this helpful  

Hotels.com don't work here

Telesales Agent (Current Employee) Springfield, MO

ProsReally laid back atmosphere. You can chew tobacco and work on the phones. Wear what you want to. Go out and smoke when you want to. Okay for people who are in school and plan on leaving in a year or so.

ConsYou get paid $0 for all of your sales if you are not within the 4% average for the center for days or nights, whichever shift you work. Base pay is a mere $9 per hour. You get calls from people who don't know you are Hotels.com. They hang up after they find out who you are much of the time. Company tends to put all the fault on the employees instead of making the pay grid better and easier to attain commission. No matter what the issue is, the company blames the employee and says the employee can do better. Many get fired for not meeting their goals which are made higher by people who cheat in the first place. Basically no feedback on performance and hardly any team meetings. No where to go here, dead end job. Building filthy, bathrooms cleaned once a week. System very slow on computers. Lot of chiefs, people who think they run the place

Advice to Senior ManagementNeed to be in the employees' shoes and see what they have to deal with.

No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Hard sales

    Inside Sales Agent (Former Employee) Arlington, TX

    I worked at Hotels.com


    Pros: There are visits by hotels from all over the world… Cons: It's definitely sales driven and can be overbearing. Advice to Senior Management: Lighten up on the hired help. More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Work with fun, super smart and creative people on new challenges every day

    Anonymous Employee (Current Employee)

    I have been working at Hotels.com full-time for more than a year


    Pros: Big open planned office in a central part of London. Big roof terrace which is great during the summer. The benefits package is pretty good… Cons: Can push the boundaries even more than we have done and create more of a balance between using… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
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