Hotels.com

  www.hotels.com
  www.hotels.com
There are newer employer reviews for Hotels.com

 

What goes around...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Sales Agent in Arlington, TX
Former Employee - Sales Agent in Arlington, TX

I worked at Hotels.com

Pros

if you love sales you can do very well. Very good benefits. Good PTO. Some good managers. Lots of incentives. Just layed off a whole call center, but at least gave them severance and PTO

Cons

Terrible senior mgmt. Aggresive sales goals and strict adherence to QA and AHT.Very inflexible about absences. Doing your best is never enough.

Advice to ManagementAdvice

What goes around comes around. You hemorraged your best employees and now you are shut down. Make every effort to keep the good people you have, not beat them down at every turn for every little thing

Doesn't Recommend
No opinion of CEO

37 Other Employee Reviews for Hotels.com (View Most Recent)

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  1. 1 person found this helpful  

    Hotels.com don't work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Telesales Agent in Springfield, MO
    Current Employee - Telesales Agent in Springfield, MO

    I have been working at Hotels.com

    Pros

    Really laid back atmosphere. You can chew tobacco and work on the phones. Wear what you want to. Go out and smoke when you want to. Okay for people who are in school and plan on leaving in a year or so.

    Cons

    You get paid $0 for all of your sales if you are not within the 4% average for the center for days or nights, whichever shift you work. Base pay is a mere $9 per hour. You get calls from people who don't know you are Hotels.com. They hang up after they find out who you are much of the time. Company tends to put all the fault on the employees instead of making the pay grid better and easier to attain commission. No matter what the issue is, the company blames the employee and says the employee can do better. Many get fired for not meeting their goals which are made higher by people who cheat in the first place. Basically no feedback on performance and hardly any team meetings. No where to go here, dead end job. Building filthy, bathrooms cleaned once a week. System very slow on computers. Lot of chiefs, people who think they run the place

    Advice to ManagementAdvice

    Need to be in the employees' shoes and see what they have to deal with.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Hard sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Inside Sales Agent in Arlington, TX
    Former Employee - Inside Sales Agent in Arlington, TX

    I worked at Hotels.com

    Pros

    There are visits by hotels from all over the world and they give out goodies.

    Cons

    It's definitely sales driven and can be overbearing.

    Advice to ManagementAdvice

    Lighten up on the hired help.

    No opinion of CEO
There are newer employer reviews for Hotels.com

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