Humana

www.humana.com
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There are newer employer reviews for Humana

 

Learning experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Manager in Louisville, KY
Current Employee - Manager in Louisville, KY

I have been working at Humana full-time (more than 5 years)

Pros

Humana cares about giving the managers training and really cares for the well-being of their associates. If you are willing to learn, you can learn a lot.

Cons

All leaders are required to take leadership training courses and apply the knowledge. This seems to stop at the director level. It is frustrating having to deal with directors' petty ego problems amongst each other. I watched several sabatoge work done by another director's team, just to prove they were right. The only people that really care about associate engagement are the Process managers and Managers. The directors and higher just care about numbers on a piece of paper.

Advice to ManagementAdvice

Start learning how to engage with levels below your direct reports. They see the in-fighting and the way the Managers are treated as scape goats and no on wants to be promoted because they don't want to have to real with you. From top down, learn how to treat associates as human beings and the numbers will follow.

Recommends
Neutral Outlook
Approves of CEO

879 Other Employee Reviews for Humana (View Most Recent)

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  1. 1 person found this helpful  

    I had a great time working for Humana

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Underwriting Technician in San Juan, PR
    Former Employee - Underwriting Technician in San Juan, PR

    I worked at Humana full-time (more than 3 years)

    Pros

    Exceptional benefits for the employees. This is a place were you are constantly challenged (in a good way). You are challenged to use all your skills and intelligence. There are so many benefits for the employees like several options of health insurance packages that you can choose from, wellness program benefits, plenty of days of paid vacations, sick days (they pay you a bonus if you don't use your sick days), personal days. There are several social activities during the year as well. They are always finding ways of improving their technology, so you aren't using old computers or applications. There are huge opportunities for advancement in this company. They will even reimburse for your education costs if you meet certain requirements. They have plenty of training going on throughout the year. Additionally they have conferences and trainings that are non-work-related, just for the benefit of the employee's like out of work. This is a great company to work in.

    Cons

    I don't have anything bad to say about this company. Of course in every job, there are always things that happen the you don't agree with, but in my experience with Humana, they were small situations and they were not a constant every day thing.

    Advice to ManagementAdvice

    Keep doing what you are doing. Your human capital culture is great as well as your customer service.

    Recommends
    Positive Outlook
  2. 6 people found this helpful  

    Over 40 and highly paid - Seek other employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Louisville, KY
    Former Employee - Anonymous Employee in Louisville, KY

    I worked at Humana full-time (more than 10 years)

    Pros

    There are a large number of very nice people in the company. Salaries are competitive. The company is large enough that you can find another position if you are unhappy with your leadership.

    Cons

    The reason Humana has so many job openings is because they right-size every year between Sept. and Dec. This avoids paying MIP bonuses and reduces the long term debt that needs to be reported to stockholders. If you are not a director, but are over 40 and highly paid, it is likely to be you. Several years ago, I helped coach an associate who was over 40 and was given a severance of 1 month salary and told they were doing a bad job. With the letter was a printout of something called the "Over 40 List" that showed by role how many people who received such a "package" were in different age groups. Only one was under 40. (This list is no longer in the packets.) In the past, your management saw the paperwork about why you needed to be on medical leave or FMLA before it was sent to HR. Poor health also makes you a target . If you doubt this, look around at those who are right-sized and note how many are over 40 and how many more women are released than men - their health care costs are higher. Humana used to let everyone go on Fridays and usually at the end of the month. Having gotten smarter, now people are let go every day between Sept and Dec. This makes it almost impossible to file a class action lawsuit since all must file within 180 days for age discrimination.

    As other have stated, the health insurance is pitiful. One year, employee's renewals were changed to July so Humana could get feedback on he new benefit packages and software before delivering it to clients. This also allowed Humana to charge higher rates to employees for 6 months.

    Much of Humana's leadership is autocratic and extremely political. Many of those receiving poor "engagement scores" were given an associate who's primary role is to keep associates happy and get those scores up. Humana promotes many young talented people, but their salary increase for the promotion is minimal. This creates a situation where many of their associates make considerably more money than the manager. There is little management training before and after promotion and the lack of experience, arrogance and resentment makes associates over 40 a prime target when the just-in-time appraisals are done to target those who will be terminated.

    The outsourcers who handle long and short term disability have one mission, get your disability disapproved or get you back to work as soon as possible. They ignore your doctor's written statement that you are not ready to g back to work and harass those who are actually ill.

    Humana used to offer bonuses to managers but most of these have been eliminated. Salary increases are also higher for directors and above. This makes a huge variance between leadership and individual contributors or middle management.

    Advice to ManagementAdvice

    Hold your leaders accountable. Eliminate the incestuous behavior that is an everyday occurrence. Don't rely solely on engagement scores or Perfect Service rah-rahs to understand how your associates view their leaders. Go out and sit with them to see if they really feel valued and that their work is aligned to company goals.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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