Humana

  www.humana.com
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4 people found this helpful  

It is almost the only game in town

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Applications Architect  in  Louisville, KY
Former Employee - Applications Architect in Louisville, KY

Pros

Overall, if you value 9-5, it's great for getting home predictably. The company is very concerned with keeping member data protected. Customer service from the customer service representatives is a fundamental "must have". You may not get the answer you want or like to hear, but you will be treated with respect, politeness, and a desire to resolve your problem or issue within the defines of your plan.

Salary is higher than average FOR THE AREA.
401k match is excellent.

Cons

1) Bureaucracy is rampant. Upper management wants front-line workers to be invisible. Do not make any waves and you will do okay. (Precisely okay)
2) Focus is on money and not quality of work. Shoddy work is "good enough" or okay.
3) Anything you say or type can and will be used against you.
4) Antiquated software tools used to run IT. Some of the tools are no longer supported by the developer, while others are about to join the living dead (software).
5) Cross team collaboration is minimal and invariably a pain point.
6) If something seems rational to expect, expectations will not be met.
7) Middle management spends vast amount of time protecting their job, not yours.
8) The Louisville area pays below the national average for IT positions even when adjusted for cost of living. Unless you are manager, director, or higher there is ZERO incentive or performance recognition pay. No bonuses. No stock. Nada.
9) Limited opportunities for promotion. There is little differentiation within a position to move from a junior xxx to a senior xxx since the junior, senior, or number do not exist. Promotion means change in responsibilities vs. acknowledgement of higher level of performance and competence.
10) Despite being a health insurance company, the offerings to the employees is arguably almost as bad as it can be while still having insurance. Hourly employees would have to "contribute" 1/2 of their take-home pay to have mediocre coverage for their whole family.
11) Anything that can be done to save a buck in the short-term is done. Something like requesting a "different" mouse requires 2 levels of manager approvals before the request can be submitted to purchasing.

Advice to ManagementAdvice

Dump the formality, get modern on IT, realize that software runs the business, provide people with the best tools to do their best work, and demonstrate that the employees are valued.

Doesn't Recommend
Positive Outlook
No opinion of CEO

Other reviews for Humana

  1.  

    A very decent job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacy Technician  in  Cincinnati, OH
    Current Employee - Pharmacy Technician in Cincinnati, OH

    Pros

    Regular hours, good people and supervisers. Good Pay

    Cons

    The "NO" returns policy. Hard to tell an old lady that she can't return her meds.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Loved my job, until I went to a knew team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst  in  De Pere, WI
    Former Employee - Business Analyst in De Pere, WI

    Pros

    Great pay, PTO time, holidays off. If you seek a challenging position you most likely will get one. Most supervisors are pretty good. They really want to mentor you, give you a chance to express your thoughts and ideas.

    Cons

    Once one supervisor is upset with you, that is it your days are numbered. You could be doing everything right, but in just a few months it will look like you have done everything wrong, and you will be let go. Even if your on a small team, and you are given 75% of the responsibility and the other 25% is divided among 2 other people.

    Advice to ManagementAdvice

    Really take a look at who you hire for supervisors. Individuals who tell other employee's business or personal things that you don't even want to know about is wrong, and should be dealt with. Should also really look into if really letting someone go is the best option or is it better for them to move to a different team. Especially if they have not had any disciplinary action ever in over 5 years.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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